Senior Training and Quality Manager

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Job Description

Join Our Team as a Senior Manager of Training & Quality!

Are you a dynamic leader with a passion for empowering others and a knack for technical expertise Step into an exhilarating role as our Sr. Manager of Training & Quality where youll lead a talented team of Client Training Associates in providing top-notch technical support and innovative training solutions for our clients. Be part of a company where your impact truly matters!

Your Adventure Awaits:

• Lead with Purpose: Drive and inspire a team of Client Training Associates ensuring seamless support and guidance as they tackle technical challenges head-on. Your leadership will steer them towards success and satisfaction!

• Master of Coordination: Take charge of organizing backlog and live support schedules ensuring a seamless transition to our cutting-edge product. Your strategic planning will be key to our teams success.

• Champion of Knowledge: Oversee the training of both internal and external clients sharing your expertise and providing valuable insights to various departments through product overviews and conversion mapping.

• Trailblazer in Training: Design and deliver captivating course agendas tailor curriculum content to diverse learner needs and align with customer goals to create an unforgettable learning experience.

• People Developer: Conduct performance reviews schedule trainers for seamless conversions and lead engaging status meetings. Your ability to manage and nurture talent will fuel our teams growth.

• Engagement Expert: Analyze training feedback manage conflicts with finesse and conduct internal classes to keep our staff knowledgeable and ready to tackle any challenge.

• Problem-Solving Pro: Provide swift and competent software support rapidly identifying and resolving issues for clients.

What You Bring to the Table:

• Educational Foundation: A Bachelors Degree in a related field from a four-year college or university is preferred along with ten years of relevant experience including two to four years of progressive management experience.

• Communication Excellence: Outstanding written and verbal communication skills with the ability to effectively present information to both internal and external associates.

• Technical Savvy: Advanced Microsoft Office skills to streamline operations and enhance productivity.

• Organizational Prowess: Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.

• Leadership Excellence: Demonstrated ability to mentor coach and provide direction to a team fostering a professional and customer service-focused environment.

• Initiative and Ownership: Showcasing a proactive mindset with a focus on continuous improvement.

• Adaptability and Flexibility: Willingness and ability to travel as needed.

• Group Management: Experience managing functional groups and leading them to success.

Join us and bring your passion for training and leadership to a company that values innovation and excellence. If youre ready to take your career to the next level and make a significant impact we want to hear from you!

Apply now and be a part of our exciting journey!

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