Senior Consultant, Infrastructure and Operations

Job Purpose and Impact

• The Microsoft Exchange and Collaboration Tools Technical Product Owner is responsible for providing technical leadership governance and execution oversight for the development and optimization of enterprise messaging and collaboration platforms including Microsoft Exchange Teams SharePoint and related services. This role acts as the bridge between business stakeholders IT teams and end-users ensuring that collaboration solutions align with organizational goals enhance productivity and deliver a seamless user experience.

Key Accountabilities

• Product Strategy and Roadmap: Define and communicate the vision strategy and roadmap for Microsoft Exchange and collaboration tools in alignment with business objectives and user needs.
• Stakeholder Engagement: Collaborate with business leaders IT architects security teams and end-users to gather requirements prioritize features and ensure solutions deliver tangible value.
• Platform Management: Oversee the lifecycle management of Exchange Online Teams SharePoint and other collaboration platforms including upgrades integrations capacity planning and compliance.
• Project Leadership: Lead cross-functional project teams to deliver new features integrations and enhancements ensuring projects are completed on time and within budget.
• User Experience Optimization: Champion user-centric design and adoption strategies including training documentation and support to maximize engagement and satisfaction.
• Security and Compliance: Work closely with cybersecurity and risk teams to ensure collaboration tools meet security privacy and regulatory requirements.
• Vendor Management: Manage relationships with Microsoft and third-party vendors evaluating new solutions and negotiating contracts as needed.
• Performance Monitoring: Track platform performance user feedback and key metrics to drive continuous improvement and resolve issues proactively.
• AI Literacy: Experience in developing and managing AI-powered tools and applications

Qualifications

• Bachelors degree in Computer Science Information Systems Business Administration or related field (Masters preferred).
• Minimum 5 years experience managing Microsoft Exchange Teams SharePoint or similar collaboration platforms in an enterprise environment.
• Proven track record as a technical product owner product manager or IT project leader.
• Strong understanding of cloud technologies Office 365 suite and enterprise IT operations.
• Excellent communication stakeholder management and leadership skills.
• Experience with Agile methodologies and cross-functional team collaboration.
• Knowledge of information security and regulatory compliance standards (e.g. GDPR HIPAA).

  Preferred Skills

  • Microsoft certifications (e.g. MS203 MS700 MS101) or equivalent handson experience supporting Microsoft 365 collaboration services at enterprise scale.
  • Proven experience leading and governing integrations between Microsoft collaboration platforms (Exchange Teams SharePoint) and thirdparty applications using Microsoft Graph and approved security models.
  • Strong ability to evaluate complex technical security and business requirements and translate them into clear implementation guidance service designs and operational decisions.
  • Experience driving platform changes through established governance change management and adoption processes in partnership with security compliance and operations teams.
  • Demonstrated analytical and problemsolving skills applied to largescale collaboration environments incidents and service improvements.
  • Excellent project execution and crossfunctional collaboration skills working effectively with infrastructure security identity vendors and business stakeholders.