Telephones Manager
Job Location:
Kuwait City - Kuwait
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
What are we looking for
Telephones Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Positive attitude and good communication skills especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Telephones Manager manages hotel phone calls and ensures on-time and accurate handling of Guest calls and management messages and enquiries
What will I be doing
As Telephones Manager you will ensure on-time and accurate handling of Guest calls and management messages enquiries and emergencies. Telephones Manager contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Manage the daily calls and guest messages operations
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security fire regulations and all health and safety legislation
- Attend appropriate training courses when required
- Demonstrate a knowledge of all hotel services local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments as necessary
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
