Pharmacy Operations Supervisor, Fulfillment Accredo

The Supervisor is responsible to lead day-to-day operations of pharmacy team members monitors and improves productivity and performance standards plans and directs work flow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring training and evaluation of front line team members. Responsible for teams adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations operational processes and procedures and the business work plan for the and recommends operational improvements.

This is a 100% onsite position in Warrendale PA.

Shift: Rotating 5X8 (9am-6pm 11:30am-8:30pm)

Essential Functions

• Supervises the team of the senior pharmacy technician associates in one or more sites. Works to develop employees supervisory skills evaluates performance and provides feedback and oversees resolution of employee relations issues. Oversees hiring and training of new associates.
• Develops and tracks compliance to quality productivity and service standards.
• Works with Operations Director to develop strategic business work plan goals. Tracks and periodically reports progress to senior management. Assist with Budget Planning.
• Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with operations management to analyze operations and overall efficiencies of the senior pharmacy technician teams.
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in cross-functional meetings and projects.
• Special projects as assigned.

Key Qualifications

• High School Diploma or equivalent
• Registered or willing to register as a pharmacy technician
• Relevant operations experience (i.e. pharmacy warehouse distribution production manufacturing or engineering)
• Demonstrated leadership capabilities; 2-3 years supervisory experience preferred
• PC knowledge including Microsoft applications
• Knowledge of pharmacy regulations a plus
• Demonstrated leadership skills and the ability to effectively develop train and coach less experienced team members with the patience to explain details and processes repeatedly.
• Excellent oral and written communication skills
• Ability to adapt in a dynamic work environment make independent decisions
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Willingness to work a flexible schedule for peak times

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.