Insurance Credit Controller Senior-Domain Trainee-English-Hybrid Lisbon!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of InsuranceCredit Controller Senior-Domain Trainee-English-Hybrid Lisbon!
Responsibilities
Print process and dispatch standard letters and emails as needed.
Enter data accurately and efficiently ensuring quality checks on cash receipts according to standards; support data cleansing and mass change processing projects.
Deliver exceptional service standards and key performance indicators (KPIs) maintaining updated data.
Liaise with internal and external parties to resolve queries within processing deadlines.
Participate in continuous improvement or change project work and processes.
Undertake ad hoc reports and projects to enhance credit control services improving standardizing and automating processes where possible.
Manage the direct debt process reconcile differences on client and broker accounts disburse cash received recover overdue debts and manage a small brokers portfolio.
Distribute monthly statements and correspondence of overdue accounts to clients resolving questions promptly.
Resolve queries from underwriters and brokers via email letter and phone.
Reconcile bank transactions with the finance department.
Support new staff training and participate in new task transitions.
Apply procedures based on brokerage schemes products or exceptions including recovery by mail email phone or fax; negotiation of payment terms; notice insured; management of notice impact; constitution of debt issue for collection company subcontractor or judicial officers; handling customer complaints and complex system issues like electronic data interchange (EDI) and user acceptance testing (UAT).
Collect premiums and manage a portfolio of brokers and partners according to stimulus patterns related to contracts or intermediaries.
Ensure recovery charges lower outstanding portfolios while maintaining business relationships and high-quality service to partners.
Analyse aging reports and own portfolio.
Responsible for premium collections commission payments refunds and other overpayments.
Input regulations into the computer system: handle unpaid items manage each step of the procedure and clear outstanding financial movements.
Find proactive approaches to meet regulatory tax corporate and compliance requirements when applicable.
Maintain and update process documentation and task logs.
Qualifications we seek in you!
Minimum Qualifications
Baccalaureate qualification required.
Proficient in written and spoken English; proficiency in another language is advantageous.
Strong telephone manners with good interpersonal skills for teamwork.
Curious eager to learn and willing to challenge conventions.
Excellent accuracy and attention to detail produce high-quality output under pressure.
Ability to organize prioritize and plan workload to meet deadlines.
Demonstrated personal integrity by fulfilling commitments.
Personable with the ability to build rapport and relationships within and outside the company.
Strong customer focus.
Results-driven with energy and determination to succeed in a fast-paced environment where response pace and quality are critical.
Experience in commercial negotiations is advisable; patient yet professionally firm in recovering debts.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.