Collections Specialist
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Job Location:
Newark, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
My name is Maeve Phillips and I am a Staffing Specialist at Patterns Hiring LLC. I am reaching out to you on an exciting job opportunity with one of our clients.
Job Title - Collections Specialist
Location - Newark DE 19713
Role - Hybrid - 2 days per week in office
Responsibilities:
Manage a portfolio of assigned delinquent accounts.
Initiate contact with debtors through phone calls emails and written correspondence to discuss outstanding debts payment options and negotiate payment arrangements.
Document all collection activities including communication records payment arrangements and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
Provide exceptional customer service to debtors responding to inquiries providing accurate information and addressing concerns.
Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
Experience:
Strong negotiation and persuasion skills with the ability to effectively communicate with debtors in a respectful and professional manner.
Effective verbal and written communication skills including active listening skills and the ability to empathize with debtors.
Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
Detail-oriented with excellent organizational and time management skills.
Reliable ability to work flexible days evenings and weekend hours as required.
Basic computing skills.
Must be able to obtain required license for collecting upon placement.
High school diploma or equivalent; some college coursework in business or related fields is preferred.
0-1 years of experience in collections or related customer service roles preferably in a financial or credit environment.
Proficiency in using collections software customer relationship management (CRM) systems and Microsoft Office Suite.
Familiarity with debt collection laws regulations and compliance requirements.
Regards
Maeve Phillips
