On-site Support Coordinator

Amersfoort - Netherlands

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Our company is developing and you can expand your career along with it.

Working in a fast-paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

This position is for Field Support Co-Ordinator position that will require an individual to solve customer support issues. Managing the day-to-day support provided by our team across multiple sites in Europe. The team consists of On-Site Technicians (OSS) that visit customers machines to solve support related problems or resolve issues remotely.

This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the OSS contract. Candidates should have experience delivering a quality service on customer sites.

Job Responsibilities

Co-Ordinate OSS across Europe;
Help our Team Leader and encourage the team to meet ticket handing standards;
Ensure all incidents/requests solved within KPI;
Co-Ordinate onsite support with Team Lead and Service Delivery Manager;
Manage response to computer related request and incidents;
Provide installation and upgrade services of supported hardware and software;
Support of key engineering applications at use within the business;
Provide on-site support to the sites in the Netherlands;
Ensure planning schedules breaks code of conduct etc. are respected by the team members.

Job Requirements

4 Years experience in an IT Support Role;
Language skills: Proficiency in local language and a good level of English;
Hardware knowledge of Lenovo equipment;
Good knowledge of MS Office 365;
Ability to co-ordinate with multiple IT teams to achieve desired outcome and previous experience in vendor management;
ITIL Certification is a big plus;
IMAC - Previous IMAC/Onsite experience;
Proficient in Microsoft Office 365 Including MS Teams;
Experience using ticketing tools to manage support (Service Now);
Candidates need to be adaptable efficient and able to work independently;
Strong sense of customer service and good organizational skills;
Excellent Verbal and Written Communication Skills;
Ability to multitask and team focused.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Whats next:

Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate team-oriented workplace. If you are a customer-centric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on and join us onLinkedIn FacebookandInstagramwhere we regularly post insights from our colleagues.

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Required Experience:

Job DescriptionOur company is developing and you can expand your career along with it.Working in a fast-paced constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company oper...