Senior Manager, Global Loyalty Roadmap

JOB SUMMARY

The Senior Manager Global Loyalty Roadmap is a key member of the Loyalty Program Management Team and a strategic thought partner to the Director. This role manages the operational cadence that enables the Loyalty Cards and New Business (LCB) organizations strategic priorities: structuring senior leadership working sessions governing loyalty technology prioritization and driving cross-functional coordination across Global Continent Digital Technology Analytics and partner teams.

Serving as a connective hub across the loyalty ecosystem the role translates strategy into a cohesive executable roadmap with clear milestones dependencies and measurable outcomes. Beyond execution the Senior Manager is expected to proactively identify strategic risks surface dependencies and bring forward recommendations that sharpen leadership decision-making. This position reports to the Director Global Loyalty Roadmap and supports the Global Officer.

CANDIDATE PROFILE

Education and Experience

Required

• List the minimum education and experience requirements allowing experience to substitute for education where appropriate. Talent Bachelors degree from an accredited university in Business Administration Hospitality Management or related major

• Five or more years of relevant professional experience in hospitality consulting or a related field demonstrating progressive career growth and exceptional performance

• Project management skills including demonstrated ability to lead multi-functional teams to concrete results

Preferred

• Strong knowledge of the loyalty competitive landscape and ability to remain current with industry trends

• Experience synthesizing complex information into clear executive-ready narratives and recommendations

• Understanding of the hospitality space and the needs of different brand tiers and consumer segments

CORE WORK ACTIVITIES

Strategy & Roadmap Advisory

• Collaborate with the Global Officer and Director to define in-year and multi-year strategy for the LCB organization bringing forward recommended framings and identifying risks proactively

• Design and facilitate leadership working sessions to drive alignment on strategic initiatives in accordance with enterprise-level objectives

• Support communication of LCB strategy with internal stakeholders across the enterprise and with select external stakeholders (e.g. owners FMCs) where appropriate

• Develop executive-level presentations for senior leadership and key stakeholders related to strategic roadmap development project status and portfolio-level performance

Governance & Technology Prioritization

• Oversee the intake and governance process for loyalty technology initiatives ensuring projects are properly sized sequenced and reviewed across technology digital and enterprise prioritization processes

• Support ongoing documentation associated with strategic planning initiative prioritization and quarterly reporting

• Provide ongoing monitoring of progress against program and project-level milestones and performance metrics developing reporting on associated risks and issues for leadership

• Assess the effectiveness of governance forums and prioritization cadences on an ongoing basis recommending improvements to ensure they drive decisions rather than status updates

Cross-Functional Coordination & Stakeholder Forums

• Manage recurring leadership meetings and stakeholder forums including sourcing topics organizing agendas and ensuring the right issues reach the right audiences

• Coordinate cross-functional working teams comprised of senior discipline experts including representatives from IT Digital Loyalty Operations Global Operations Human Resources Cards Finance and Customer Engagement Centers to meet objectives on time and on budget

• Serve as a coordination point for initiative-specific execution across the loyalty portfolio partnering with relevant stakeholders to drive accountability and remove blockers

Culture Engagement & Team Development

• Manage loyalty champion programs focused on strengthening team culture and accelerating AI adoption through advocacy enablement and cross-team collaboration

• Support associate engagement initiatives organizational events and talent development programming across the LCB organization