Operations Success Manager (Logistic)
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1 Vacancy
Job Summary
About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven cultureone that enables you to Be Seen Be Yourself and Do Your Best Work.
About Firstbase an AppDirect Subsidiary
Firstbase helps companies equip their teams with everything they need to do great workfrom computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product through any channel on any deviceas a service.
About You
You have a strong background in operations or supply chain management and know how to keep complex fulfillment processes running smoothly across global workflows. You are data-driven using metrics to spot issues before they escalate and drive continuous improvement. Youll report to the Senior Operations Manager and work with a high degree of ownershipwe trust you to manage your workflows independently prioritize what matters and drive results without day-to-day oversight. Youll collaborate closely with Firstbases Ops Customer Success CX Product and Sales teams as well as directly with our customers to ensure operational excellence. You communicate clearly with both audiences and youre energized by solving logistical and operational challenges at scale in a remote-first environment.
What youll do and how youll have an impact
- Own and optimize global operational activities across order fulfillment returns and inventory management on the Firstbase platform;
- Serve as the primary operational point of contact for Firstbase customers and internal teams ensuring SLOs are consistently met across fulfillment accuracy resolution time and customer satisfaction;
- Resolve customer escalations by coordinating with internal teams and vendors conducting root cause analysis and delivering timely solutions;
- Drive process improvements by reviewing operational activities implementing corrective actions and preventing recurrence;
- Advise customers on optimizing their product catalogs inventory levels and processes to improve efficiency and reduce costs;
- Analyze operational data to inform purchasing strategies inventory management and vendor performance.
What were looking for
- 35 years in operations supply chain or inventory management in a tech or B2B environment;
- Experience managing end-to-end fulfillment and returns operations; global scope is a plus;
- Strong data analysis skillscomfortable pulling and interpreting operational metrics;
- Familiarity with CRM or ticketing tools (e.g. HubSpot Zendesk Jira);
- Clear written and verbal communication skills needed to align internal stakeholders and external clients across a fully remote global team;
- Problem-solving mindset with a proactive approach to root cause analysis essential for resolving recurring operational issues before they reach customers.
At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice:
Manager
Key Skills
About Company
AppDirect powers millions of cloud subscriptions worldwide with marketplace, billing, reseller, and distribution solutions.
