Technical Program Manager Business Operations, Field Engineering

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life with a focus on root cause analysis of failures capacity and availability improvement and optimization of the existing fleet.

As a Field Engineering Technical Program Manager you are an exceptionally strong communicator both written and verbally. You will lead multi-discipline and highly technical teams. You will have experience of working in a complex engineering environment and will have worked on increasingly complex projects in multiple disciplines. Your experience includes data center MEP infrastructure technologies including HVAC power distribution systems and controls. You will generate and maintain enhanced reporting meaningful KPIs and process/automation improvements to ensure team efficiency and visibility of global program efforts to critical stakeholders and leadership.

You will partner with other engineering teams operations staff and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS as well as guide specific operational needs of the business.

You must be adept at identifying and communicating upcoming risks issues and bottlenecks as well as be instrumental in resolving those issues often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.


Key job responsibilities
Rhythm of Business

Establish and own the end-to-end business rhythm for Field Engineering.
Oversee preparation for and facilitation of business review meetings at all cadences highlighting operational performance and progress against key initiatives.
Develop working backward plans for business reviews including Weekly Business Reviews (WBRs) Monthly Business Reviews (MBRs) Quarterly Business Reviews (QBRs) and Operational Planning (OP) cycles.
Steward the annual planning process (OP1/OP2) including organizing brainstorming sessions document drafts reviews and final commitment establishment.

Goals and Commitments

Drive the annual goal creation process including calendar workback plans and alignment to upstream goals processes at DCC DCPD and AWS Infrastructure levels.
Manage FE goals and commitments driving timely updates and developing monthly and quarterly review documents.
Establish and lead the mechanisms governance and reporting cadence for goal reviews ensuring timing supports upward leadership reviews.
Establish and maintain high standards for goal writing goal tracking and reporting; maintain team reporting tools to track progress against commitments.

Workforce Planning and Headcount

Develop and drive reporting analysis and recommendations on employee productivity across the FE organization.
Partner with FE leadership and BIE teams to develop workforce plans hiring targets for OP1 and OP2 and mechanisms to track progress against workforce plan goals.
Review and analyze bottoms-up headcount plans during OP cycles making recommendations to adjust plans when appropriate.
Partner with Recruiting to track progress against hiring targets and serve as the single threaded owner for relevant recruiting programs (e.g. Bar Raisers Shadows).

Programs Projects and Analytics

Own and drive deployment of selected programs or initiatives as identified by FE senior leadership.
Partner with peers across Field Engineering to translate complex infrastructure operations requirements into resource plans and program roadmaps.
Orchestrate complex multi-stakeholder projects and manage ambiguity across ad-hoc requests.
Drive data-driven decision making by building dashboards and analytics that correlate field engineering performance metrics such as incident rates MTTR availability targets and operational readiness.
Establish and maintain robust project tracking systems and prioritization frameworks.

People and Employee Experience

Develop analyses recommendations and mechanisms to assess employee experience and drive actions that continuously raise the bar for positive builder sentiment across FE.
Partner with the FE leadership team to manage initiatives that support employee retention attrition reduction promotion readiness and overall employee experience.
Identify leadership training opportunities for both the FE leadership team and the general builder population; arrange training directly or through others and track effectiveness.
Partner with the leadership team to identify plan and organize team building activities in key hub locations.

Communication and Stakeholder Management

Communicate effectively at all levels including with Executive Management across Global Data Center Operations and cross-functional partner teams.


A day in the life
Why AWS
About AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud
platform. We pioneered cloud computing and never stopped innovating thats why customers
from the most successful startups to Global 500 companies trust our robust suite of products and
services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster
a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning
experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of
sacrifices at home which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home theres nothing we cant achieve in the
cloud.

Mentorship & Career Growth
We have a career path for you no matter what stage youre in when you start here. Were continuously raising our performance bar as we strive to become Earths Best Employer.
Thats why youll find endless knowledge-sharing mentorship and other career-advancing
resources here to help you develop into a better-rounded professional.


About the team
Amazons vision is to be the worlds most customer-centric company and this role is key to that vision. As a Field Engineering Technical Program Manager you will be leading teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you:

Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
Are detail and data oriented
Have experience managing engineering projects.
Build trust and relationships with different stakeholders (e.g. Operations Commissioning Construction and Design)
Up to 25% travel expected.
Have fun and work hard!

Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

If you meet these qualifications exude passion and enjoy the challenge of innovative projects at hyper-scale this job is for you!

Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures and were building an environment that celebrates knowledge sharing and mentorship.

Here at AWS we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we arent focused on how many hours you spend at work or online. Instead were happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.


- Bachelors degree in engineering computer science or equivalent
- 5 years of technical product or program management experience
- 3 years of analytical quantitative communication and presentations experience
- 3 years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers power generation or oil and gas facilities experience

- 3 years of working directly with engineering teams experience
- Experience with roadmap strategy and definition
- Experience developing and executing/delivering product and technical roadmaps

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 146200.00 - 197800.00 USD annually