Walk Up Desk Student Technician

• Position Type: Student
• Salary Plan: Temporary
• Hiring Salary: $15 per hour
• Selected candidate must be able to work a minimum of 18 hours per week. Hours will vary between Monday - Sunday. Must have availability Monday-Friday Weekends and Nights. Our hours of operation are Monday-Friday from 8AM to 2AM Saturdays from 10AM to 6PM and Sundays from noon to midnight.

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Floridas gulf coast theUniversity of South Florida (USF) is a Preeminent State Research University with campuses in Tampa St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S. Tampa Bay offers a high quality of life year-round sunshine and easy access to top-ratedentertainment. USF is one of the nations largest public universities serving more than 50000 students with an annual budget of $1.8 billon. Over the past five years USF has been the fastest-rising university in the nation public or private on the U.S. News and World Reports list of best universities which it ranks as the 44^thbest public university in America.

USF is proud to be an innovating partner within the Tampa Bay region listed byForbesas the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team led by the Vice President and CIO provides the following services: Administrative Services Client Support Communication Services Teaching and Learning Analytics and Reporting Mobile and Web Services Consulting Services Cybersecurity Service and Research Technologies. For more information please visit:USF Information Technology

ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

DUTIES:

Please note that the following description of duties is not exhaustive:

• Provide Level I Service Desk support for hardware software and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However providing customer support via phone chat and email may also be required.
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
• Support system software used by the USF community and affiliates.
• Assist clients with printing issues at our Walk-Up location

*This position will need to perform the duties listed above remotely or in person at our walk-up desk as needed.

POSITION QUALIFICATIONS:

MINIMUM:

• This position requires a high school diploma or equivalent with one year of general office or customer service experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.
• Must be enrolled as a USF student

PREFERRED:

• Experience with Windows 7-11 and Mac OS X
• One year of professional computing experience
• Technical documentation experience
• Two years of college experience

SPECIAL SKILLS:

• Understanding of computer systems and peripheral equipment
• Strong customer service skills with empathy and de-escalation techniques
• Troubleshooting skills for client technology issues
• Adaptability in a dynamic technical environment
• Critical thinking and problem-solving aptitude
• Excellent time management
• Experience with Apple and Android mobile devices
• Ability to work effectively in a diverse team with high workload
• Strong communication skills across various stakeholder groups via multiple platforms

IT Core Competencies:

• Growth Mindset - Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges and views failure as an opportunity to grow.
• Communication - Comfortable using a broad range of communication styles and chooses appropriate effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
• Collaboration - Collaborates with others in the pursuit of common missions visions values and goals. Fosters a sense of community within and across teams building on mutual respect trust and drawing on the strengths of others.
• Client Obsession - Client focused when creating solutions or solving problems believing that everything we do is to earn and keep our clients trust.
• Ownership - Takes responsibility accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the teams successes and failures.
• Outcome Driven - Focuses on desired results business outcomes and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.