Senior Control Tower Specialist

Job Req Number: 111018
Time Type: Full Time

The primary purposes of this role are:

• To have a clear focus on performance management and improvement of operational efficiency while ensuring that service level agreements are fulfilled.
• Responsible for customer retention and for contributing to Key Account growth.
• To expand on customer relationships through shipment data analysis continuous improvement and optimized service offerings proactively addressing concerns.

Key Responsibilities:

• Leads shipment planning based on required cut-off date and updates order delivery dates in SAP
• Tracks the shipment status and manages the escalation of forwarders and/or carriers related issues
• Resolves shipping document discrepancy manages claims on in transit loss/damage
• Provides real-time management for shipment delays and follow-up on urgent orders
• Acts as the point of contact for Freight Audit companies (CTSI) and DSV to improve on the current freight auditing process

Scope:

• Geography in scope: APAC incl China
• Air and Ocean shipments/bookings with all 3PLs: DSV CEVA DHL Expeditors etc
• Location: Singapore based. Ideally sit in customers office 2-3 days per week
• System /equipment access: ELC SAP access & laptop email

Competencies:

• Effective communication skills and professional communication etiquette
• Ability to multi-task
• Familiar with continuous improvement methodology
• Decision-making and problem-solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Organizational skills
• Perform well under pressure
• Customer focused thinking
• Process driven mindset

Experience & Qualifications:

• Has 5 years experience with a multi-modal (air & ocean) international logistics company in an operations or client management role is preferred.
• Fluency in English (both written and spoken) is required
• Advanced knowledge of Microsoft Office Software required
• Knowledge of DB Schenker TMS (TANGO) is preferred
• Project and Change Management

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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