Chief of Staff to the CCO

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

At Anaplan we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.

Our customers rank among the whos who in the Fortune 50. Coca-Cola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we love celebrating our wins big and small.

Supported by operating principles of being strategy-led values-based and disciplined in execution youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and lets build whats next - together!

Chief of Staff to the Chief Customer Officer

Position Summary

The Chief of Staff to the Chief Customer Officer (CCO) is a critical role that combines strategicleadership and operational excellence to be a trusted advisor and recognized leader on the team.

This role serves as an extension of the CCO driving cross-functional alignment and execution of theCCOs most important priorities across the Customer Success organization. This role requires acustomer-centric mindset with the ability to lead through influence operate across complex globalfunctions and drive measurable outcomes in customer health AI initiatives and customerengagement. The ideal candidate views this role as a high-impact opportunity to developcomprehensive leadership experience across the post-sales journey and gain exposure toenterprise-level decision-making.

Key Responsibilities

Strategic Partnership & Leadership

Lead or co-lead Post-Sales transformation programs including building and scalinginitiatives focused on increasing customer health engagement and AI

Act as a sounding board and thought partner to the CCO and CS leadership team onstrategic priorities business performance and CS initiatives

Provide strategic insight and coordination on initiatives that support our acceleratedgrowth increase customer value realization and ensure consistent execution of our post-sales strategies

Sit on cross-functional leadership staff meetings to ensure alignment and integration ofpriorities across the organization

Partner closely with the Chiefs of Staff of Anaplans key executives on company-widestrategic priorities

Operational Excellence & Decision Support Own planning and internal business operations for top management initiatives; monitor anddrive all key programs and initiatives across the Customer Success organization to ensurerigorous disciplined follow-through and alignment to Anaplan strategic priorities

Lead key rhythm of the business/processes for the Customer Success organization ( meetings functional town halls QBRs Board meeting prep planning sessionsoff-sites etc.) including preparing the agenda facilitating discussions documenting notesand action items ensuring these forums drive clarity accountability and action

Possess strong data analysis skills with a knack to distilling down to critical insights inorder to quickly identify areas of improvement across the organization and make actionablerecommendations

Facilitate decision-making and issue triage ensuring the CCO and leadership team remainfocused on the highest-value activities while removing blockers quickly and decisively

Provide strategic feedback and quality control on materials developed for CCO and CSleadership meetings to ensure context clarity and alignment to business goals

Cross-Functional Collaboration & Alignment

Help drive rigor and discipline in our metrics reporting and progress around our customerhealth initiatives driving accountability and action

Partner with cross-functional stakeholders (e.g. CS Operations Finance) to ensureforecasting performance management (e.g. GRR/NRR health scores) and business reviewsenable timely and informed decisions

Help the organization channel the voice of the customer to influence product roadmapsand GTM strategy driving adoption

Executive Communications & Change Management

Partner with the CCOs Corporate Communications Business Partner and HR BusinessPartner to manage and strategize executive communications from the Office of the CCOincluding key organizational and change management initiatives

Focus on business context and pragmatic executive communications related to CS andPost-Sales priorities including briefings leadership updates and internal presentations.

Ensure communication clarity and cadence across CS leadership and the broader Post-Sales organization.

Background and Key Attributes

Bachelors degree required; MBA preferred

Exceptional executive communication and influencing skills

Highly organized and detail-oriented able to manage multiple complex projects withprecision and urgency

Strategic thinker who translates vision into execution and ensures organizational alignment Operates with ownership discretion and high emotional intelligence; skilled at navigatingsensitive and confidential matters

Proven ability to build trust and alignment across C-suite and functional leaders

Thrives in ambiguity with a solutions-oriented and proactive mindset

Able to foster constructive dialogue while maintaining focus and accountability

Willingness to travel as required by business priorities

Proven experience as a Chief of Staff Strategy Leader or Operations Leader supporting aCCO or senior executive ideally within a SaaS or technology organization

Demonstrated success leading or influencing global cross-functional initiatives spanningCustomer Success Professional Services Support and Operations

Experience operating in a global matrixed organization with comfort engaging acrossmultiple time zones and geographies

Our Commitment to Diversity Equity Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce enhances trust with our partners and customers and drives business success. Build your career in a place where diversity equity inclusion and belonging arent just words on paper this is what drives our innovation its how we connect and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued regardless of gender identity or expression sexual orientation religion ethnicity age neurodiversity disability status citizenship or any other aspect which makes people unique. We hire you for who you are and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals mainly through telephone calls emails and correspondence claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @ email address. Should you have any doubts about the authenticity of an email letter or telephone communication purportedly from for or on behalf of Anaplan please send an email to before taking any further action in relation to the correspondence.

Required Experience:

Senior IC