Business Systems & AI Architect

Role Overview

We are looking for a Business Systems & AI Architect to reimagine and evolve Nexthinks internal technology landscape.

This role goes beyond traditional architecture: you will challenge how our systems work today identify opportunities to simplify modernize and augment them with AI and help transition from a fragmented SaaS stack to a cohesive intelligent and scalable architecture.

A critical part of this role is shaping our data foundation ensuring that our data platform and warehouse enable both business insights and AI-driven use cases.

Sitting at the intersection of business IT and AI you will work across the organization to deeply understand how teams operate today and design how they should operate tomorrow.
 

Key Responsibilities

Architecture Transformation & SaaS Strategy

• Assess the current tech stack and identify opportunities to simplify consolidate or replace systems
• Lead the evolution toward a modern AI-enabled architecture reducing tool sprawl and operational complexity
• Define target architecture principles and drive migration from legacy patterns to scalable platforms
• Evaluate SaaS solutions not only for fit but for their ability to integrate into a broader data-driven ecosystem

Data Platform & Warehouse Strategy

• Define and drive the implementation of a scalable data platform / data warehouse (e.g. Microsoft Fabric or equivalent)
• Ensure data from SaaS and internal systems is centralized structured and accessible
• Establish data models governance and ownership to support both analytics and operational use cases
• Enable a single source of truth for reporting decision-making and AI applications
• Partner with teams to ensure data is reliable well-understood and usable across the organization

AI-Driven Innovation

• Identify and implement AI use cases that fundamentally improve how teams work not just incremental enhancements
• Design architectures that embed AI into workflows (Copilot agents automation) making it part of the operating model
• Leverage the data platform to power AI models copilots and decision systems
• Define patterns for AI orchestration data access and agent interoperability
• Partner with teams to rethink processes through the lens of AI-first design

Integration & Platform Thinking

• Design end-to-end system architectures across SaaS internal platforms and data layers
• Define scalable integration patterns (APIs event-driven orchestration layers)
• Ensure interoperability and reduce silos across business systems
• Enable real-time and batch data flows into the data platform

Business Partnership & Discovery

• Engage with stakeholders across all functions to understand how work actually happens
• Translate business challenges into scalable reusable system designs
• Challenge existing processes and assumptions to unlock better ways of operating
• Act as a trusted advisor to both technical and non-technical stakeholders

Governance with Pragmatism

• Establish lightweight governance to ensure security scalability and maintainability
• Define standards across SaaS data and AI usage
• Balance speed of innovation with long-term sustainability
• Drive adoption of standards without slowing down teams

Qualifications :

Skills & Experience

• Strong experience in enterprise architecture SaaS ecosystems and cloud platforms (Azure preferred)
• Proven experience designing or implementing a data warehouse / modern data platform
• Solid understanding of data modeling ETL/ELT pipelines and data governance
• Hands-on understanding of AI/ML ecosystems and enterprise AI tools (e.g. Azure AI Copilot LLM-based agents)
• Proven experience simplifying or transforming complex tech stacks
• Solid expertise in integration patterns APIs and middleware (e.g. Mulesoft or equivalent)
• Experience with identity and access management (SSO SCIM Conditional Access)
• Strong grasp of security and compliance principles

What Were Looking For

• Systems thinker who understands that data is the backbone of modern architecture and AI
• Ability to connect business processes systems and data into a coherent whole
• Comfortable operating across all levels of the organization from engineers to executives
• Comfortable challenging the status quo and proposing non-obvious solutions
• Pragmatic and impact-driven: focused on what actually moves the needle
• Strong communication skills able to translate complexity into clarity

Additional Information :

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

IIf you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for you!Check what we offer: 

• Permanent Contract and a competitive compensation package. 

• Health insurance through our partnership with ACKO including OPD coverage for dental vision health check-ups consultations and pharmacy expenses. 

• Hybrid work model balancing office and remote work with a structured approach for new hires to foster connections and onboarding. 

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22days of holidays we offer). Plus company-paid bank holidays (12) sick days (10-30) bereavement leave (5) and 3 days per year for volunteering. 

• Free access to professional training platforms to explore your interests and enhance your skills. 

• Stay covered against accidents bodily injuries and disabilities with our personal accident insurance policy providing assurance with coverage up to three times your annual CTC. 

• New mothers are entitled to up to 26 weeks of maternity leave with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. 

• Under the Payment of Gratuity Act receive gratuity at the rate of 15 days of basic pay for every completed year of service provided youve been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 

• Bonuses for referring successful hires after three months of continuous employment. 

Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most up-to-date information we recommend checking with your Recruitment Partner

Remote Work :

No

Employment Type :

Full-time