[MSO] ServiceNow Developer
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Project the aim youll have
Join our team to build ServiceNow solutions focused on B2B Customer Service Management (CSM) and IT Service Management (ITSM) with a clean CMDB aligned to CSDM 5.0.
Position how youll contribute
- Build: Configure and extend CSM & ITSM (Incidents/Cases Change Problem Request) Agent Workspaces Service Catalog SLA Knowledge email & Teams communications
- ITOM CMDB/CSDM: Model services and CIs set up IRE rules event management import sets/transform maps health dashboards relationship mapping
- Integrations: Implement secure upgrade-safe integrations using IntegrationHub MID Server and REST/webhooks
- Access & data: Support LDAP groupbased role mapping review ACL/RBAC for MVP processes; follow platform security hardening guidance
- Automation & Flow: Orchestrate Day-0/Day-2 activities via Flow Designer; design clean reusable sub-flows
- Quality: Write ATF tests participate in code/config reviews maintain update sets/app repo and support the Dev Test Prod pipeline
- Analytics: Build essential reports and Performance Analytics (basic) for operations dashboards
- Documentation: Contribute to Solution Designs SOPs and user guides; log risks in RIDAC (within SPM)
- Hypercare/BAU: Support go-live and early life stabilization for the new instance
Qualifications :
Expectations the experience you need
- 36 years hands-on ServiceNow development (JavaScript/Glide Business Rules Client Scripts UI Policies/Actions Scripted REST)
- Proven delivery in ITSM and/or CSM (workspace configuration Case/Incident flows SLAs catalog & approvals)
- Strong CMDB/CSDM understanding (CSDM 5.0 IRE class model relationship design import sets)
- IntegrationHub & MID Server experience (secure REST credentials error handling retries)
- Solid grasp of ITIL v4 practices; can translate process to platform OOTB-first
- Comfortable with ATF update sets/app repo and controlled releases
- Excellent English communication; stakeholder-friendly concise and structured
Additional skills the edge you have
- Certifications: CSA CIS-ITSM CIS-CSM CAD (or equivalent track record)
- Experience with Performance Analytics Workspaces AWA
- Familiarity with enterprise identity (LDAP groups SSO via Azure AD)
- Exposure to infrastructure feeds (e.g. virtualization/config sources) and event-to-incident patterns
Additional Information :
Our offer professional development personal growth:
- Flexible employment and remote work
- International projects with leading global clients
- International business trips
- Non-corporate atmosphere
- Language classes
- Internal & external training
- Private healthcare and insurance
- Multisport card
- Well-being initiatives
Remote Work :
Yes
Employment Type :
Full-time
About Company
Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities these are a few words that describe an average day for us. Building cross-functional engineering te ... View more
