Logistics Analyst Control Tower

Role Overview

The E2E CT Control Tower (Level 108) oversees endtoend visibility exception management and serviceperformance execution primarily across North America with secondary support for EMEA. This role leads the daily orchestration of transport flows drives regional process improvements and contributes to digital and analytics capabilities within the control tower.

The position partners crossfunctionally and with external logistics providers to ensure proactive issue resolution enhance data quality and strengthen operational resilience. This role may lead a small team of analysts or act as a senior individual contributor with significant operational ownership.

Key Responsibilities

Control Tower Operations & Regional Orchestration

• Oversee daytoday monitoring of transportation flows across North America; provide secondary support for EMEA.
• Lead exception management escalation processes and servicerecovery actions to maintain OTD/OTIF performance.
• Ensure accurate visibility across platforms (e.g. FourKites Project44) and execute timely interventions when disruptions occur.
• Conduct rootcause analyses for recurring issues and coordinate corrective actions with carriers 3PLs and internal teams.
• Own regional dashboards and KPI reporting ensuring data accuracy and actionable insights.

Technology Visibility & Analytics Enablement

• Utilize visibility platforms TMS/OTM and ERP systems to maintain endtoend shipment transparency.
• Contribute to digital initiatives aimed at improving data quality automating workflows and enhancing platform usability.
• Support implementation of predictive alerts basic MLdriven exception automation and earlywarning mechanisms.
• Assist the Logistics COE with technology enhancements user acceptance testing and continuousimprovement projects.

Operational Excellence & Continuous Improvement

• Lead smalltomedium regional improvement programs focused on cost service exception reduction and process simplification.
• Support advanced trend analysis scenario modeling and shortterm capacity planning activities.
• Help improve SOPs playbooks and resilience frameworks to strengthen endtoend performance.
• Partner with carriers and 3PLs to improve scorecarding compliance and service outcomes.

CrossFunctional Collaboration & Stakeholder Management

• Work closely with transportation operations procurement demand planning trade compliance customer operations and warehouse teams.
• Serve as a key point of contact for visibility issue resolution and operational updates within the region.
• Communicate performance and risk insights to leadership and clarify customer impacts and recovery plans.

Compliance & Sustainability Support

• Ensure proper documentation accuracy for routine compliance audit readiness and transportation adherence requirements.
• Support sustainability tracking (emissions data mode optimization waste reduction initiatives).

Team Leadership (Optional Based on Structure)

• Lead a small team of analysts OR serve as a senior SME guiding junior team members.
• Support skills development in visibility tools analytics exception management and automation workflows.

Technical & Core Competencies  

• AIDriven Visibility: Applies GenAIenhanced visibility tools to anticipate disruptions and recommend corrective actions.
• Predictive Automation: Uses MLbased predictive triggers and supports enhanced automated exception workflows.
• Capacity Planning: Interprets demand signals and contributes to shortterm capacity forecasting and scenario analysis.
• Compliance: Ensures documentation accuracy and supports regional compliance and audit activities.
• CrossFunctional Collaboration: Leads crossfunctional coordination to resolve exceptions and improve service performance.
• Data Analytics: Performs advanced trend analysis using dashboards and BI tools to support operational decisions.
• EndtoEnd Visibility: Oversees regional visibility identifies risks and initiates proactive escalation.
• Scenario Planning: Uses digitaltwin or whatif modeling tools to support risk and resilience planning.
• Risk Management: Identifies emerging risks and implements mitigation actions within SOP frameworks.
• Technology & Systems: Proficient with TMS/OTM/WMS/ERP systems visibility platforms and workflow troubleshooting.
• Workflow Automation: Implements automation solutions and recommends enhancements that reduce manual touches.

Qualifications :

Qualifications

• Bachelors degree in Supply Chain Logistics Business Engineering Data Analytics or related field.
• Minimum of 6 years of logistics transportation controltower or visibility operations experience.
• Experience with visibility platforms (FourKites Project44) TMS/OTM ERP systems.
• Strong analytical skills with proficiency in Excel Power BI or similar analytics tools.
• Experience managing carriers 3PLs or supporting multiregion operations.

Preferred Skills

• Experience with workflow automation tools predictive analytics and basic MLbased alerting.
• Lean/Six Sigma experience preferred.
• Strong crossfunctional communication and issueresolution skills.
• Experience supporting multiregion logistics operations (NA EMEA preferred).

Additional Information :

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race color ancestry religion (including religious dress and grooming standards) sex (including pregnancy childbirth or related medical conditions breastfeeding or related medical conditions) gender (including a persons gender identity gender expression and gender-related appearance and behavior whether or not stereotypically associated with the persons assigned sex at birth) age national origin sexual orientation medical condition marital status (including domestic partnership status) physical disability mental disability medical condition genetic information protected medical and family care leave Civil Air Patrol status military and veteran status or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights: Workplace Discrimination is Illegal poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience we anticipate that the application deadline will be 06/24/2026 (3 months from posting) although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline we will update this posting with a new anticipated application deadline.

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Compensation & Benefits Details

• An employees pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills ability knowledge of the job; (3) performance contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting.  We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California Colorado New York or remote jobs that can be performed in California Colorado and New York.  This range may be modified in the future.
• If your position is non-exempt you are eligible for overtime pay pursuant to company policy and applicable laws.  You may also be eligible for shift differential pay depending on the shift to which you are assigned.

• You will be eligible to be considered for bonuses under either WDs Short Term Incentive Plan (STI Plan) or the Sales Incentive Plan (SIP) which provides incentive awards based on Company and individual performance depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program which consists of restricted stock units (RSUs) or cash equivalents pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires subject to WDs Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D legal plan pet insurance critical illness accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to WD Ethics Helpline or email .

Remote Work :

No

Employment Type :

Full-time