Senior IT Service Delivery & Project Manager
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Senior IT Service Delivery & Project Manager to take full ownership of a portfolio of business-critical applications ensuring their stability performance and continuous evolution.
This is a high-impact end-to-end role where you will operate at the intersection of IT service delivery and project management driving both day-to-day excellence and strategic improvements across our application landscape.
Youll work closely with technical teams business stakeholders and external partners playing a key role in delivering reliable services while leading transformation initiatives.
Own Application Delivery (Run & Improve)
- Take full accountability for the end-to-end delivery of key applications (support performance and continuous improvement)
- Ensure services meet high standards of quality security and reliability
- Drive a proactive customer-centric approach to service delivery
Lead Projects & Transformations
- Manage and deliver complex IT projects related to application enhancements integrations and upgrades
- Identify risks early and lead mitigation strategies to ensure successful outcomes
- Contribute to the continuous evolution of systems and processes
Coordinate & Influence Across Teams
- Lead and align cross-functional teams (internal & external) across technical and functional domains
- Act as a bridge between business and IT translating complex topics into clear actionable plans
- Ensure alignment with architecture security and operational standards
Drive Operational Excellence
- Oversee incident management escalation processes and service performance
- Manage IT service providers and vendors ensuring strong delivery and accountability
- Continuously improve processes using data-driven insights and KPIs
Qualifications :
- Proven experience in IT Service Delivery Application Management or IT Operations combined with Project Management experience
- Strong understanding of IT Service Management (ITIL) and service delivery best practices
- Technical background in application development or infrastructure
- Experience managing complex IT projects and distributed teams
- Ability to own prioritize and drive multiple initiatives simultaneously
- Excellent communication skills with the ability to influence stakeholders at all levels
- A structured solution-oriented mindset with a strong focus on delivery and impact
Nice to Have
- Experience with ServiceNow and/or Azure DevOps
- ITIL4 certification
Additional Information :
Why SGS
- Join a globally recognized and stable company a leader in the Testing Inspection and Certification (TIC) industry.
- Enjoy a flexible schedule and a hybrid work model
- Access continuous learning opportunities through SGS University and Campus.
- Collaborate in a multinational environment with colleagues from various continents.
- Benefit from a comprehensive benefits platform.
Apply Now:
At SGS we are committed to fostering an open friendly and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn grow your expertise and fulfill your potential. Apply now to join our motivated and dynamic team!
Remote Work :
No
Employment Type :
Full-time
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
