Account Manager

Job Req Number: 108649
Time Type: Full Time

Move forward as Account Manager at DSV in Venlo or Maastricht

Become the central link between our customers and DSV and play a key role in achieving commercial objectives. You understand the needs of our customers at both operational and strategic levels translate these into concrete solutions and proactively advise on growth opportunities. You actively monitor market developments and competitor activities enabling you to capitalise on opportunities for DSV and provide optimal advice to clients.

You get it done

At this site you work closely with customers and internal teams where every project has a direct impact on revenue growth and customer satisfaction: youre on it.

How you do this You are responsible for managing and developing our customer portfolio. You understand customer needs at both operational and strategic levels and translate these into concrete solutions and advice. You proactively identify commercial opportunities and market developments and ensure these are followed up from quotation through to implementation continuously driving revenue growth and customer addition you take the initiative in leading and delivering (customer) projects taking responsibility for coordination progress and the successful implementation of improvements and new solutions.

You coordinate internal processes monitor commitments and deliver structured reporting and meetings such as MBRs QBRs and ABRs. You ensure the quality accuracy and completeness of CRM data and management information. Furthermore you build long-term relationships maintain strong customer goodwill and act as a sparring partner between the customer and the organisation. You play an active role in escalations complaints and representing DSV at key customer meetings and events. You also take ownership of (complex) projects and improvement initiatives managing stakeholders and ensuring timely and high-quality doing so you contribute to both the commercial and strategic objectives of DSV and ensure that customers experience us as a reliable and proactive partner. You achieve this by:

• building and maintaining strong customer relationships and translating their needs into concrete solutions at both functional and operational levels;
• proactively identifying commercial opportunities market developments and synergies within DSV and acting on them;
• acting as a connecting link between the customer and the organisation in improvement projects escalations or complex issues;
• developing and executing account plans including long-term planning and leveraging internal synergies across locations departments and divisions;
• actively contributing to policy innovation and optimisation within the department and the organisation.

Your team stands out within DSV by an energetic and ambitious team of account managers who work closely together to achieve customer satisfaction and commercial growth. The team is distinguished by a strong focus on collaboration knowledge sharing and developing strategic solutions with everyone making an active contribution to both operational and tactical objectives of the department.

We are DSV we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners there is no place in the world we cannot reach via transport by air sea rail courier or road or where we can offer storage in warehouses.

At DSV you have the opportunity to make a real impact for our customers while simultaneously contributing to the growth and optimisation of our internal processe says Corney Van Der Ryst Senior Site Manager.

In the Netherlands we operate from over 40 branches with more than 5000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• a bachelors or masters degree and at least 4 years of commercial experience in a logistics service provider;
• excellent command of Dutch and English both spoken and written;
• strong commercial insight and the ability to translate customer needs into solutions at both strategic and operational levels;
• experience in account management including developing and executing account plans identifying commercial opportunities and leveraging long-term strategies;
• experience in independently managing projects and leading stakeholders within complex organisation;
• collaboration skills influencing ability and strategic-conceptual thinking to align internal teams and customers with shared objectives.

It all counts for this vacancy of account manager in Venlo or Maastricht. Furthermore it is of course important that you feel at home with us. That will certainly be possible if you like to keep going have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary aligned with your knowledge and experience complemented by a 5% bonus paid in November;
• a company car phone and laptop;
• 24 vacation days 4 additional days off and 8% holiday allowance;
• a favourable pension scheme partly non-contributory with a 5% employee contribution;
• access to knowledge and training through our DSV Academy allowing you to grow and influence your career path.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy Our corporate recruiter Manouk Lips answers all your questions via 31 (0)or .

We will only contact you via our official company email addresses (e.g. @ or @) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.