Assistant Debt Advisor

Looking to make a real difference in peoples lives As an Assistant Debt Advisor at Amplius youll support customers in managing debt boosting income and building long-term financial stability. Working alongside experienced Debt Advisors youll provide tailored advice on less complex cases while learning to assist with more challenging ones - all delivered with empathy professionalism and full regulatory compliance.

In return this role offers the opportunity to develop your skills gain professional accreditation in regulated debt advice and make a tangible impact on customers financial wellbeing and tenancy sustainment.

Salary: 33500 plus car allowance of 2665 per year *

Contract: Permanent full time

Your week: 36.25 hours Monday Friday 8.45am 5pm

Location: Hybrid with a weekly presence in our Rushden office.

The role involves regular travel across the central region primarily covering areas from Rushden up to Birmingham. For this reason a full UK driving licence and access to your own vehicle is essential.

(*As of 1 April 2026 this salary will increase by 3.6%. Car allowance will increase by 3.2%.)

Snapshot of your role

• Provide tailored debt advice to customers assessing their financial situation liability and future goals while ensuring fairness and compliance with standards.
• Prepare and explain debt solutions including insolvency and Breathing Space schemes ensuring customers understand implications.
• Offer guidance on income maximisation budgeting money management and debt prioritisation.
• Manage a small caseload liaising with creditors external agencies and internal colleagues to implement agreed solutions.
• Maintain accurate up-to-date case notes and deliver advice in writing to meet regulatory requirements.
• Build trusting non-judgemental relationships identifying wider needs and signposting to additional support services.
• Collaborate with colleagues participate in training and develop professional knowledge towards full debt advice accreditation.

What youll need to thrive

• Experience supporting customers in financial difficulty and providing advice on debt budgeting and financial wellbeing helping them achieve positive outcomes.
• Ability to manage casework keep accurate records and follow procedures with attention to detail.
• Understanding of debt advice principles income maximisation and budgeting with awareness of debt solutions such as DMPs DROs IVAs and bankruptcy.
• Knowledge of data protection confidentiality safeguarding and the Breathing Space scheme.
• Strong communication listening negotiation and advocacy skills able to explain complex information clearly.
• Organised and dependable able to work independently or as part of a team and manage time effectively under pressure.
• Compassionate and non-judgemental emotionally resilient and committed to continuous learning and professional development.

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

You can read about our colleague benefits here - Amplius colleague benefits

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 6 April

Phone screening: 14 April

Interviews: 21 April

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions please contact the Amplius Talent Team and well be happy to assist you

INDMED

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.