• Provide Level 2/3 support across a portfolio of enterprise applications ensuring performance reliability and availability against agreed service levels.
• Lead incident resolution root cause analysis and preventative improvements to enhance overall system stability.
• Support minor enhancements system changes and release activities including testing validation deployment and documentation.
• Collaborate with business stakeholders and technology teams to prioritise demand resolve issues and deliver effective solutions.
• Contribute operational insight to project teams to ensure scalability supportability and smooth transition into BAU.
• Maintain accurate knowledge articles system documentation and governance-aligned configuration standards.
• Monitor application health data quality and performance proactively identifying risks and improvement opportunities.
• Support and administer ServiceNow including workflows catalogue items reporting and ITSM modules (Incident Problem Change Request).
• Uphold ITSM best practice across the organisation driving continuous improvement in processes and platform use.
• Assist with integration support including MID Server setup credentials management schedules and basic REST/SOAP configuration.
• Provide reporting and insights that support service quality performance trends and decision-making.

Skills and experience

• Must be an Australian Citizen.
• Proven experience supporting enterprise applications within a complex multi-system environment.
• Strong understanding of ITIL processes and service management best practice.
• Ability to balance operational BAU support with enhancements projects and continuous improvement initiatives.
• Strong analytical troubleshooting and problemsolving capability.
• Excellent communication skills with the ability to simplify technical concepts for business users.
• Demonstrated experience supporting data loads onboarding processes and foundational configuration.
• Experience with change release and deployment processes.
• Hands-on experience administering ServiceNow and supporting ITSM processes.
• Understanding of ServiceNow security concepts including roles groups ACLs and least-privilege access.
• Exposure to Agile methodologies and cross-functional delivery environments.

Qualifications

• Degree in Information Systems Computer Science or relevant equivalent experience.

• ITIL or ServiceNow certifications (highly regarded).

• Experience working in large-scale or regulated environments.

• Exposure to SAP or SuccessFactors is an advantage.

About Us

Service Stream is an equal opportunity ASXlisted business that develops and operates Australias essential services networks across telecommunications utilities transport defence and social infrastructure industries. We keep communities connected.

Benefits of working with us include:

• A safe and supportive culture that values diversity and inclusion.
• Flexible hybrid work arrangements.
• Genuine career development and advancement pathways.
• Access to employee benefits offers and discounts.
• A variety of paid leave options including parental cultural community service study corporate volunteering and purchased leave.

How to apply

Please submit your interest using the Apply button where you will be directed to create a profile in our recruitment system. We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples people with disability or neurodivergence and those from LGBTIQA Veteran or other diverse backgrounds.

Applications will not be accepted via email. If you require reasonable adjustments to the recruitment process please contact .

How to Apply