Payments Communications Senior Associate

J.P. Morgan Payments a part of JPMorgan Chase that processes more than $19 trillion in payments daily and operates in more than 160 countries and over 120 currencies is seeking a talented communications professional to advance the internal colleague experience across one of the most innovative and exciting areas in financial services. With more than 30000 employees globally Payments is committed to educating and informing colleagues about business objectives and prioritiesand to building a focused Payments culture by embracing a one team approach while and celebrating the success of the business and its people.

As a Payments Communications Senior Associate within Commercial and Investment Bank you will translate complex product and technology topics into clear inspiring narratives that help colleagues understand our vision and ship with confidenceworking in rhythm with product design engineering and gotomarket addition you will support multichannel communications strategies including town halls newsletters podcasts Teams and internal channels executive messages and more that create a clear understanding of J.P. Morgan Payments vision mission and values for colleagues around the globe. As a key member of the Global Payments Communications team you will play a leading key support role for our Merchant Services and Embedded Finance & Solutions product teams. You will prioritize effectively in a matrixed environment and collaborate with cross functional partners to deliver initiatives that inform align and inspire colleagues.

Job responsibilities

• Execute internal communications plans for key Payments initiatives and launches aligning to product roadmaps milestones and OKRs.
• Draft edit route for approvals and publish a range of internal content: executive messages product updates organization announcements newsletters feature stories event invites intranet articles podcasts and shortform video scripts.
• Own editorial calendars and reporting dashboards to ensure appropriate roll-out timing and alignment to product roadmaps and key initiatives.
• Coordinate logistics and provide support for internal events (e.g. town halls AMAs demos): briefing materials runofshow talking points deck design/formatting and onsite or virtual support.
• Maintain and improve internal digital channels (e.g. intranet/SharePoint newsletters digital signage internal social) ensuring accurate accessible and discoverable content and intuitive navigation.
• Track performance using defined KPIs (e.g. open rates completion watch time clickthrough survey feedback); synthesize insights and recommend iterative improvements.
• Ensure all content adheres to firmwide editorial style brand standards and accessibility guidelines and is consistent in tone look and feel and message alignment.

• Contribute to playbooks templates and reusable assets that raise the craft bar and help teams communicate clearly at scale.

Required qualifications capabilities and skills:

• 3 years of experience in internal communications product/tech communications or related fields (agency corporate communications or public affairs).
• Exceptional writing editing and proofreading skills; ability to tailor complex topics for different internal audiences and channels.
• Proficiency in Microsoft Office (PowerPoint Word Excel) with strong presentation design skills and attention to detail.
• Strong organizational and project management skillsable to manage multiple priorities and deadlines in a fastpaced collaborative environment.
• Strong interpersonal skills; comfortable partnering across teams and levels to lead clarity and outcomes.
• Selfstarter with a positive flexible attitude; comfortable working on tight deadlines and adapting to changing priorities.
• Bachelors degree in Communications Marketing or a related discipline.

Preferred qualifications capabilities and skills:

• Experiment with new formats and channelsvideo motion graphics interactive content podcast seriesto increase engagement and improve comprehension.
• Experience communicating for technology or financial services products developer or APIadjacent audiences or similarly complex datarich domains.
• Familiarity with intranet/CMS platforms and internal social (e.g. SharePoint newsletters Slack/Teams) A/B testing and content analytics.
• Experience supporting executive communication and largescale internal events; strong facilitation and stakeholder briefing skills.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance such an employment offer for this position is contingent on JPMorganChases review of criminal conviction history including pretrial diversions or program entries.