Client Services Executive Scandinavia

The Scandinavian Client Management Team is responsible for Scandinavian client service and relationship management for all Scandinavian based clients. CMC Markets Scandinavian branch is situated in Norway in a very attractive office in central Oslo. We have a large Swedish client base and this Swedish role will predominantly be servicing our Swedish clients so the right candidate must be fluent in Swedish.

Job Description

• Provide high calibre client service to ensure a positive client experience to our customers
• Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client life-cycle. This includes: account opening platform introduction and query management.
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service
• Proactively respond to and manage inbound client queries professionally and efficiently as well as performing outbound client calls.
• Various administrative tasks such as translations of English content to Swedish
• Keep abreast of global and economic news in order to provide support to clients
• Act as a brand ambassador in all client interactions
• Maintain personal/professional development to meet the changing demands of the role including all relevant regulatory and legislative training
• Undertake such other duties training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role.

KEY SKILLS AND EXPERIENCE

• Undergraduate degree in relevant discipline desirable
• Passion and enthusiasm for our products and services such as trading platforms and investment products
• Understanding of the requirements of regulative authorities to ensure that the department is compliant in terms of its processes and procedures.
• Operates with integrity and a highly client centric mind-set
• Excellent verbal and written communication skills
• Fluency in Norwegian or Swedish as well as strong English language is required
• Ability to work effectively as part of a team
• Intermediate knowledge/experience of financial markets.
• Will need to pass Norwegian Securities Dealers Associations authorization scheme in due course.

What we offer

• Competitive salary
• Bonus opportunities
• International and dynamic working environment
• Attractive newly refurbished office in central Oslo
• Attractive pension scheme
• Health insurance
• Office gym facilities
• 29 days paid holiday

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender sexual orientation marital or civil partner status gender reassignment race colour nationality ethnic or national origin religion or belief disability or age.