IT Operations Specialist

WhoWeAre

Build. Scale. Sustain.

We are a global technology consultancy with a trademarked AI-first engineering approach for accelerating the delivery of digital products and revolutionizing platform modernization.We do the right thing and we do it right.Wereproud to be a World Economic Forum New Champion and a B Corp-certified company.

• We aresmall enough to care locally big enough to deliverglobally:5 continents 10 countries 500 experts from 50 nationalities across the AmericasEuropeand APAC
• We arerobust and resilient: 100% independent and 0 debt
• We areentrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We arepositive courageous caring doers and committed to excellence

About Gen-e2TM

While the market is still largely AI-augmenting delivery we have reinvented the SDLC to be AI our 16 yearsexpertisein digital transformation our approach is agame-changerin productivity and quality with a strong collaboration between IA generative and our best Talents:

• The quality consistently exceeds the output of our best traditional engineering teams.
• A product repository houses all product artefacts giving AI full project context for higher-quality generation.
• A library of rules and prompts defines coding standards design principles and security guidelines ensuring enterprise-grade quality and scalability.

With Gen-e2TM we deliver end-to-end products 23 faster than traditional approaches while raising the bar for engineering excellence.

YOUR ROLE:

Are you passionate about keeping systems running smoothly and securely behind the scenes Wearelooking for anIT Operations Specialistto be the backbone of ourAPACtech infrastructure. Based in Singapore and reporting directly to our CTO you will take the lead in ensuring our IT systems are efficient secure and future-ready.

This is more than just an IT support role you will be driving the implementation and maintenance of our tools platforms and processes that power our people. If you are someone who loves solving problems streamlining operations and making a meaningful impact across international teams we would love to hear from you!

YOUR RESPONSIBILITIES:

• Oversee day-to-day IT operations across ouroffices including infrastructure devices and networks
• Manage onboarding/offboarding workflows user access and permissions across SaaS platforms (e.g. Microsoft 365 GitHub VPN Notion)
• Plan maintain and evaluate IT systems ensuring data security network reliability and robust backup processes
• Handle basic user support and troubleshoot hardware software and connectivity issues
• Maintain internal tooling configurations IT documentation and asset inventory
• Support audits and ensure compliance with security standards (e.g. ISO27001)
• Liaise with vendors and manage IT procurement to ensure cost-effective solutions
• Continuously identifyand implement improvements to scale and secure our tech environment

WHO YOU ARE:

• Proven working experience supporting an organisations technology needs
• Experience with operating systems and platform patching and maintenance (Mac / Windows / Unix / Linux)
• Experience with automation and monitoring system
• Proficient in managing Microsoft 365 including user administration access control and security configurations
• Familiar with SaaS tools and workflows including onboarding/offboarding permission management and internal tool configuration
• Linux / Unix Command Line Interface (CLI) and system administration proficiency
• Hands-on experience with computer networks network administration and network installation (Routing Firewalls VPN ...)
• Hands-on experience with Microsoft 365
• It would be a bonus if you have experience in the following:
• Cloud computing and virtualization concepts. (Azure AWS etc.)
• Configuration Management (e.g. Git Jenkins Chef Puppet )
• Supporting ISO27001 audits data center operations or data governance initiatives
• Well organized and able to work under limited supervision

We are not able to provide visa sponsorship for this role

MoreAbout PALO IT

Wereeager to adapt to change learn from ourexperiencesand move to meet our planets urgent actionto:

• Become a climate net-zero company
• Deliverprojects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clientsare amongst the worlds most successful companies. We innovate with both established Fortune 1000s SMEs and start-ups who aim to make an impact become globalleadersand address the worlds most complex challenges.

WhatWeOffer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training
• Entrepreneurship & intrapreneurship

For more on our team culture and benefits check outourcareers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race colour religion sex sexuality national origin age disability marital status or any other characteristics protected by law.

Protecting your privacy and the security of yourdataare longstanding top priorities for Palo-IT.

Your personaldatawill be processed for the purposes of managing Palo-ITs recruitment related activities which include setting up and conducting interviews and tests for applicants evaluating and assessing the results and as is otherwise needed in the recruitment and hiring processes.

Please consult ourPrivacy Noticeto know more about how we collect use and transfer the personaldataof our candidates. Here you can find how you can request for access correction and/or withdrawal of your PersonalData.