CSR I

MW Components

Job Location:

Greer, SC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

ESSENTIAL DUTIES & KEY RESPONSIBILITIES:

Act as the primary point of contact for customers regarding orders inquiries samples and issue resolution
Manage customer purchase orders and releases accurately.
Ensure the proper part number revision on the customer order matches the system.

Keep track of open order report. Check with production and purchasing on status of open orders.

Serve as backup support for other Customer Service Representatives during absences

Be the liaison between production sales engineering and purchasing.
Enter ASNs on customer websites and/or communicate shipment information with the customer.
Back up the quoting department with entry of RFQs and sending quotes to the customer.

Enter and track quality reports ensuring proper documentation and internal communication.
Additional duties as required by Supervisor/Management

SKILLS & COMPETENCIES:

Must have Excellent organizational skills.
Self-starter.
Attention to detail.
Competency in Microsoft Office Programs.
Ability to prioritize tasks and manage multiple responsibilities simultaneously.
Excellent & Professional verbal and written communication skills.
Punctual and dependable.
Perform all duties & responsibilities in a professional manner.
Treat others with respect.
Ability to work independently or in a team environment.
Respond quickly to customer and internal demands in a time-sensitive environment.

ESSENTIAL DUTIES & KEY RESPONSIBILITIES: Act as the primary point of contact for customers regarding orders inquiries samples and issue resolutionManage customer purchase orders and releases accurately.Ensure the proper part number revision on the customer order matches the system.Keep track of open...