Product Support Engineer

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group who are the global leader in access solutions. Every day we reimagine how people move through a safer more open world with ease. If youve ever walked through an automatic door stayed in a hotel or gone through passport control youve probably used one of our products or services. We have operations in over 70 countries with over 52000 colleagues around the world.

Our expertise in customer journey mapping innovation and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Construction for a Product Support Engineer.

Part of Global Solutions Biosite provides technology-enabled solutions that have been specifically designed to optimise operational efficiency improve health and safety and ensure compliance for construction projects.

Your Role in Keeping the Future in Safe Hands

About the Role

We are seeking a hands-on Product Support Engineer to install troubleshoot support and improve our turnstile and access control products. This role works closely with Product Management to resolve complex issues and drive continuous product improvement. You will act as a key escalation point for technical problems and contribute to enhancing product reliability performance and serviceability across mechanical electrical and software systems.

Key Responsibilities

• Diagnose and resolve complex issues related to turnstile hardware electronics firmware and software.

• Proficiency with test equipment like a Multi-meter Oscilloscope and Spectrum analyser as well as Linux and Windows operating systems would be beneficial.
• Foundational knowledge of programming concepts spanning highlevel abstractions and lowlevel hardwarefocused interaction would be beneficial.

• Serve as an escalation point for field technicians integrators and customer support teams.
• Analyze failures logs and test data to determine root causes and recommend corrective actions.
• Collaborate Product Engineering to address recurring issues and support product improvements.
• Assist with installation configuration and integration of turnstile systems and access control components.
• Support testing and validation of new products and features prior to release.
• Create and maintain technical documentation troubleshooting guides and service procedures.
• Provide technical input for training materials and internal knowledge sharing.
• Participate in quality improvement initiatives including failure analysis and corrective action plans.
• Use ticketing or issue tracking systems to manage and document technical support cases.

Qualifications

• Minimum 4 years of experience in a product support field support or product engineering role.
• Degree in Engineering Computer Science or equivalent experience.
• Strong analytical and problem-solving skills with the ability to troubleshoot across mechanical electrical and software domains.
• Strong verbal and written communication skills; able to work with both technical and non-technical stakeholders.
• Ability to work independently manage multiple priorities and adapt to dynamic environments.
• Experience supporting electromechanical products such as turnstiles access control systems gates or kiosks.
• Familiarity with access control security hardware RFID credentials or related systems preferred.
• Experience with embedded systems firmware or system configuration is a plus.
• Willingness to travel occasionally for site support and testing.

About Us

Featuring four times in Forbes most innovative companies worldwide we deliver innovative safe and convenient security solutions that provide real added value to our customers. As a group our goal is to everyday help billions of people experience a more open proud to boast leading positions across the majority of Europe North and South America Asia and Oceania offering products and services to our customers seeking solutions to their entrance and opening requirements such as locks doors and entrance automation.

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.