Customer Service Representative
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Job Location:
Bowmansville, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative
Bowmansville PA
Build a rewarding customer service career where relationships come first your growth is supported and youre part of a team that feels like family.
Why Youll Love Working with Us:
- Relationship-driven Work: Build long-term relationships with customers and become a trusted resource during stressful situations.
- Growth from Within: Enjoy working for a growing company that offers real opportunities for growth.
- Strong Team Culture: Work with a team that offers a positive work environment and enjoys spending time togetherwhether its cookouts go-karting or paintball.
- Faith-based Mission: Enjoy a company focused on showing Christs love through the way they serve customers and support their team.
Lichty Brothers Inc. is a family-owned automotive repair company that has served Lancaster County for over 75 addition to collision repair the company now offers full mechanical and general automotive services through M&M General Repair as part of Lichty Brothers. As a faith-based company the team is committed to serving the community and supporting one another.
What Youll Do as a Customer Service Representative:
- Help customers in person over the phone and by emailanswering questions and keeping things moving.
- Walk customers through the repair process from scheduling and drop-off to pick-up.
- Create a welcoming environment and make customers feel comfortable while theyre in the shop.
- Coordinate paperwork loaner or rental cars and other service-related details.
- Follow up with customers after service to make sure theyre satisfied.
- Keep schedules organized and support the team with customer files and estimates.
- Prepare billing collect payments and follow up on outstanding balances.
- Communicate with customers team members and vendors to keep everything on track.
Our Ideal Customer Service Representative:
- Experienced: 2 years of customer service experience required. Comfortable using basic computer systems and willing to learn new software.
- People-focused: Communicates clearly builds relationships easily and genuinely cares about helping others.
- High Integrity: Handles every interaction with honesty and takes responsibility for their actions.
- Solutions-oriented: Listens to customer needs and works to find the best solution in each situation.
- Team Player: Willing to jump in and help wherever needed to support the team and serve customers well.
- Handles the Pace: Able to stay organized manage multiple tasks and work through challenges in a busy environment.
- Active: Able to move between the office and shop sit for periods of time and lift up to 25 lbs.
What We Offer Our Customer Service Representative:
- Full-time position typically Monday-Friday 7:00 AM-5:00 PM with some flexibility
- $17-$22 per hour depending on experience
- Health insurance
- Dental & vision insurance available
- Paid Time Off
- Paid holidays
- Retirement plan with 3% company match
- Employee discounts on automotive services
- Morning refreshments including coffee donuts snacks and more
- Work in a growing family-owned business focused on serving the community and developing its people
To Apply
If you have customer service experience and can work in a fast-paced automotive repair shop wed like to hear from you.
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Requirements:
- 2 years of customer service experience required
- Experience with basic computer systems
