Senior Sales Manager

LIFE AT CLAYS

Welcome to Clays the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe fun and accessible for everyone. As we expand locally and globally were excited to share our love for British charm and competitive gaming with the world. Whether youre after a thrilling day with friends or a lively evening with colleagues Clays is the perfect spot for adrenaline-pumping fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If youre seeking a workplace that values integrity fun and teamwork Clays might just be the place for you!

Were proud to be certified as a Great Place to Work and on the 2025 and 2026 UK Best Workplace medium organisations list which reflects our commitment to creating an amazing work environment. But dont just take our word for itheres what our colleagues have to say about us:

You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need and your progress is entirely up to you.

From day one the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.

Mistakes are stepping stones here and no one is frowned upon for making them. We learn from each other which is unique in a workplace.

CLAYS VALUES

At Clays our venues are for everyone and so is our workplace. We believe that to serve our diverse audience we must first celebrate and nurture diversity within our team. Thats why were dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So if youre passionate about making a positive impact wed love to hear from you!

And of course were looking for someone who embodies our Clays values. Thats why weve framed them as key questions that guide everything we do:

SAFE - Is it safe For our team our guests the business and our partners.

AMAZING EXPERIENCE - Are we delivering an amazing experience We bring fun thrill wonder and joy aiming to surprise delight and exceed expectations.

LASTING - Is it lasting We strive to make a positive sustainable impact on our world our team our guests and our industry. We aim to create strong impressions and lasting memories constantly evolving to offer something new.

SUMMARY OF POSITION

Whats the Gig you ask

As a Senior Sales Manager at Clays youll combine sales excellence and exceptional hospitality. Youll be a key player in the team to deliver our sales goals. Youll thrive in both proactive and reactive sales environments spotting opportunities before they land responding quickly to inbound enquiries and always bringing value with energy and insight.

Youll bring enthusiasm confidence and a can-do attitude to everything you do -building genuine relationships understanding your clients world inside out and taking initiative without needing to be asked.

Youll lead from the front handling client calls quoting with confidence and ensuring were offering smart tailored solutions to create amazing experiences. Youll mentor junior team members collaborate with other departments. If youre passionate about hospitality target-driven and excited to progress in a fast-moving environment this could be your next big move.

DUTIES & RESPONSIBILITIES

Your role will include but may not be limited to the following responsibilities;

Sales Excellence

• Consistently deliver and exceed personal sales targets owning both pipeline creation and conversion through a disciplined repeatable sales process
• Lead by example in sales execution demonstrating best-in-class standards across response times follow-ups closing and overall conversion
• Drive high-value commercial outcomes confidently influencing client decisions maximising revenue per booking and balancing pricing to drive both value and volume
• Operate with pace and efficiency managing a high volume of enquiries while maintaining quality prioritisation and momentum across all opportunities
• Set the standard for sales behaviours acting as a role model within the team mentoring others and sharing best practice to elevate overall performance
• Influence team performance without direct line management supporting others to improve conversion pipeline management and commercial thinking

Agency & Proactive Growth

• Own and grow agency relationships building a strong high-performing agency network that drives consistent lead volume and conversion
• Identify and onboard new agency partners expanding reach and unlocking new revenue channels
• Nurture and develop existing relationships increasing both the quality and quantity of opportunities generated
• Actively manage agency performance ensuring strong engagement clear communication and a focus on conversion and revenue delivery
• Act as a key external face of Clays representing the brand at industry and networking events to build awareness and generate new opportunities
• Proactively create demand through targeted outreach partnerships and network development ensuring a strong and sustainable pipeline

Exceptional Hospitality

• Deliver tailored thoughtful responses to enquiries ensuring every interaction reflects Clays brand energy and attention to detail
• Accurately capture guest data and preferences to personalise the experience and enhance the guest journey
• Anticipate guest needs and proactively enhance bookings creating memorable standout experiences
• Take ownership of the guest experience end-to-end ensuring a seamless high-quality journey from enquiry through to arrival
• Continuously refine approach based on guest behaviour trends and insights to improve both experience and commercial outcomes

SKILLS DESIRED QUALIFICATIONS & ATTRIBUTES

• Proven track record delivering in a similar position for 4 years
• Knowledge of CRM tools particularly Salesforce
• Confident managing both proactive outreach and reactive inbound enquiries
• Excellent written and verbal communication skills
• Experience in hospitality events or reservations
• Proven ability to close sales and consistently hit revenue targets
• Ability to anticipate client needs and pitch creative tailored solutions
• Comfortable identifying new business opportunities with existing clients and third-party partners
• Strong relationship-building skills with clients and colleagues
• Highly self-motivated with a proactive mindsetgets things done without being asked
• Skilled at balancing multiple priorities in a fast-paced environment
• Team player who brings positive energy to the group
• Above all a bubbly confident can-do attitude and passion for hospitality and career progression

WHAT YOULL GET IN RETURN

We value our colleagues greatly and want everyone to feel rewarded.

Our great benefits include:

• This role offers a Competitive Salary with attractive On Target Earnings based on experience and performance against agreed deliverables
• Holiday: 32 working days holiday pro rata each year including bank holidays with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you your friends and family.
• Health Care Cash Plan: Up to 995 for reclaimable appointments & treatments and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy our online learning platform and seize opportunities for growth within our expanding business. Plus earn globally recognized qualifications funded by Clays.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity adoption paternity and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts in the venue.

Plus were certified as a Great Place to Work reflecting our commitment to creating an outstanding work environment!

This role will be based at Clays support office in Moorgate.