Scrum Master (Technical Analyst)

Role Summary (Basic Purpose): The Technical Product Analyst/Scrum Master is a hybrid role responsible for driving Agile delivery execution while performing deep technical and process analysis for Membership initiatives. This role partners closely with Product Owners Architects Developers and the Release Train Engineer (RTE) to ensure predictable delivery high-quality outcomes and alignment to PI objectives.

The role blends Scrum Master servant leadership with hands-on technical/project analysis enabling teams to translate business and architectural needs into well-defined prioritized and executable backlog items while continuously improving delivery flow.


Key Responsibilities

Scrum Master & Agile Delivery Leadership

Serve as Scrum Master for an Agile team.

Facilitate all Agile ceremonies: Daily Stand-ups Sprint Planning Backlog Refinement Reviews Retrospectives and System Demos.

Coach teams on Scrum and SAFe practices fostering self-organization and continuous improvement.

Identify track and remove or escalate impediments and risks impacting delivery.

Support PI Planning ART syncs and coordination with other teams and Shared Services.

Partner with the Release Train Engineer (RTE) to ensure teams meet PI Objectives and commitments.

Apply Agile project management practices to support:

o Scope schedule and dependency management

o Risk and issue tracking

o Delivery metrics and forecasting

Track and report team performance velocity and delivery health.

Ensure alignment between sprint execution and broader program milestones.

Represent the team in cross-team delivery forums (e.g. Scrum of Scrums / ART syncs) and strengthen communication channels to reduce dependencies and improve flow.

Partner with architecture/platform stakeholders as needed to keep work aligned to enterprise direction and operating model decisions being discussed




Technical Project & Product Analysis

Perform technical and functional analysis of business requirements system workflows APIs and data integrations related to Pega platform and S3 microservices.

Partner with Product Owner and BSA s to create refine and prioritize product backlogs ensuring stories are clear testable and ready.

Analyze dependencies scope risks and impacts across teams and systems.

Review epics features user stories and acceptance criteria providing critical feedback to ensure quality.

Serve as a liaison between business stakeholders architecture and delivery teams translating needs into technical solutions.

Drive improvement initiatives to increase flow quality and predictability.

Mentor team members on Agile mindset and execution best practices.

Contribute to ART-level improvements and cross-team alignment.

Promote transparency accountability and a culture of continuous learning.



Required Qualifications


Demonstrated experience serving as a Scrum Master for technology delivery teams and enabling reliable execution through Agile discipline.

Strong capability in technical/process analysis: translating ambiguous needs into clear backlog items and supporting end-to-end delivery.

Bachelor s degree in Information Systems Computer Science Business or equivalent experience.

5 years experience in Agile delivery roles with Scrum Master and/or Technical Analyst experience.

Strong understanding of SAFe Agile Scrum and Lean principles.

Experience working with technical teams (APIs integrations data flows cloud or service-based architectures).

Proven ability to analyze complex systems and translate requirements into executable backlog items.

Strong facilitation communication and stakeholder management skills.


Preferred Qualifications

SAFe Scrum Master (SSM) CSM or equivalent Agile certification.

Prior experience supporting enterprise-scale transformation programs.

Familiarity with Azure DevOps or similar Agile lifecycle tools.

Experience operating in matrixed distributed teams.