ECM Solution Designer

Title : Technical Specialist - Junior - ECM Solution Designer

Location : 1000 Birch Ridge Dr Raleigh NC 27610 Remote

Duration : 12-month contract

Description:

The selected candidate will take ownership of requirements gathering solution design documentation QA testing communication and training while working closely with team members and stakeholders to ensure alignment and support throughout the process. This role requires advanced SharePoint solution design expertise strong analytical skills and comprehensive QA testing capabilities including system-level scenario-based workflow and edge-case validation. Candidates must be experienced in project definition user story creation documentation process redesign communication management and quality control.

Key Responsibilities:

Design SharePoint and web-based solutions that support Preconstruction business processes.

Translate business and design requirements into detailed actionable user stories.

Prioritize schedule and deliver work independently with minimal supervision.

Manage communication dependencies and project status across assigned initiatives.

Document project and program deliverables.

Create and maintain technical reference materials for the internal team.

Collaborate with business partners to design and implement improved or reengineered processes.

Perform rigorous QA testing including system-level workflow scenario-based and edge-case validation.

Coordinate test validation and support deployment and implementation activities.

Develop and deliver end-user training and corresponding training documentation.

Prototype refine troubleshoot and validate solutions with business users.

Provide senior-level quality control across technical and functional deliverables.

Mentor team members and provide subject matter expertise as needed.

Required Skills (8 years):

Extensive experience as a Business Analyst in enterprise-level environments.

Proven senior-level experience designing SharePoint and web-based solutions.

Demonstrated ability to work autonomously and drive tasks to completion with minimal oversight.

Advanced expertise in SharePoint lists libraries content types site structures and web solutions.

Strong background in comprehensive QA testing including system-level workflow scenario-based and edge-case validation.

Experience designing validating and supporting web and workflow-based solutions.

Strong analytical conceptual thinking and problem-solving abilities.

Excellent written and verbal communication skills with the ability to clearly convey technical and business concepts.

Strong organizational and presentation skills.

Advanced proficiency with Microsoft Office (Outlook Word Excel PowerPoint Teams).

Proven experience evaluating business processes and performing business process re-engineering.

Significant experience authoring structured user focused documentation-including user guides technical reference documents and knowledge articles-in compliance with WCAG accessibility guidelines.

Working knowledge of Agile methodologies and the Software Development Life Cycle (SDLC).

Experience as a SharePoint Designer or SharePoint Site Owner.

Experience using Azure DevOps or similar work management tools.

Preferred Skills:

Knowledge of NCDOT Preconstruction business processes.

Experience with Balsamiq Wireframes.

Experience with Power BI.

Experience working in ServiceNow.

Experience working with Microsoft Copilot agents.

Experience as a Business Analyst

Required

8

Years

Extensive experience as a SharePoint Designer or SharePoint Site Owner

Required

8

Years

Experience with Team Foundation Server (TFS) or Azure DevOps tool suite

Required

8

Years

SharePoint experience designing validating and supporting web and workflow solutions including custom lists libraries and content types

Required

8

Years

Strong background in comprehensive QA testing including system-level workflow scenario-based and edge-case validation

Required

8

Years

Strong analytical conceptual thinking and problem-solving abilities

Required

8

Years

Proven experience evaluating business processes and performing business process re-engineering

Required

8

Years

Demonstrated ability to work autonomously and drive tasks to completion with minimal oversight

Required

8

Years

Positive interpersonal skills

Required

8

Years

Excellent written and verbal communication skills with the ability to clearly convey technical and business concepts

Required

8

Years

Advanced proficiency with Microsoft Office (Outlook Word Excel PowerPoint Teams)

Required

8

Years

Strong organizational and presentation skills

Required

8

Years

Extensive experience creating user-focused documentation (guides technical references and knowledge articles) aligned with WCAG standards

Required

8

Years

Working knowledge of NCDOTs Preconstruction business process

Desired

3

Years

Understanding of NCDOTs Transportation Life Cycle business process

Desired

3

Years

Experience with Balsamiq Wireframes

Desired

3

Years

Experience with Power BI and Power Applications

Desired

3

Years

Experience working in ServiceNow

Desired

3

Years

Experience working with Microsoft Copilot agents

Desired

3

Years