IT Support Technician

**This position is Contract to Hire and ONLY Open to Dublin OH**This position is ONSITE M-F 8:30 AM - 5:00 PM**

Primary Purpose

Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email and document track and monitor issues to ensure timely resolution.

Essential Functions and Responsibilities

• Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g. JURIS One Team SIR TAMS and Voyager). Issues are typically reported via email.

• Perform moderate to complex troubleshooting and assist with software development issues as needed.
• Communicate high-visibility issues to the immediate supervisor.
• Escalate requests to the appropriate departments as needed.

Additional Functions and Responsibilities

• Perform other duties as assigned.

• Support the organization s quality program(s).

Qualifications

Education and Licensing

Bachelor s degree from an accredited college or university preferred or five (5) years of Help Desk or technical support experience (or equivalent).

Experience and Skills

• ServiceNow
• Microsoft 365 (OneDrive Teams Word Excel)
• Basic networking
• A certification
• Experience supporting Dell desktops and laptops

Education & Licensing Bachelors degree from an accredited college or university preferred. Experience:Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with Sedgwick propriety systems (JURIS One Team SIR TAMS and Voyager).

Skills & Knowledge

• Excellent customer service skills Proven understanding and knowledge of quality
• Good knowledge of service center processes and procedures PC literate including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to complete required number of monthly quality monitors

WORK ENVIRONMENT When applicable and appropriate consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting problem solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding travel as required Auditory/Visual: Hearing vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.*Background and Credit checks must be completed during onboarding.

**This position is Contract to Hire and ONLY Open to Dublin OH**This position is ONSITE MUST HAVE LIVING LOCATION ON RESUME. SHIFT IS M-F 8:30 AM - 5:00 PM**

Primary Purpose

Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email and document track and monitor issues to ensure timely resolution.

Essential Functions and Responsibilities

• Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g. JURIS One Team SIR TAMS and Voyager). Issues are typically reported via email.

• Perform moderate to complex troubleshooting and assist with software development issues as needed.
• Communicate high-visibility issues to the immediate supervisor.
• Escalate requests to the appropriate departments as needed.

Additional Functions and Responsibilities

• Perform other duties as assigned.

• Support the organization s quality program(s).

Qualifications

Education and Licensing

Bachelor s degree from an accredited college or university preferred or five (5) years of Help Desk or technical support experience (or equivalent).

Experience and Skills

• ServiceNow
• Microsoft 365 (OneDrive Teams Word Excel)
• Basic networking
• A certification
• Experience supporting Dell desktops and laptops

Education & Licensing Bachelors degree from an accredited college or university preferred. Experience:Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with Sedgwick propriety systems (JURIS One Team SIR TAMS and Voyager).

Skills & Knowledge

• Excellent customer service skills Proven understanding and knowledge of quality
• Good knowledge of service center processes and procedures PC literate including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to complete required number of monthly quality monitors

WORK ENVIRONMENT When applicable and appropriate consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting problem solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding travel as required Auditory/Visual: Hearing vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.*Background and Credit checks must be completed