RTLS Service Techician
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
An Amazing Career Opportunity foraRTLS Service Technician!!
Location: Georgia
Job ID: 46523
The RTLS Service Technician for Vizzia Technologies is responsible for installing commissioning servicing multiple RTLS healthcare technologies processing customer orders including order entry checking production order acknowledgment shipping status & invoice documents. This position will be the primary interface between the sales team and the customer along with other internal functions to ensure a smooth and accurate transfer of information to customers
Who are we
HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.
We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and ourRTLS Technician youll support HIDs successby:
- Servicing installing troubleshooting repairing maintaining and inspecting RTLS and environmental temperature solutions for Vizzias healthcare customers.
- Troubleshooting existing installations or utilizing asbuilt drawings and documentation to correct deficiencies and repair systems without supervision.
- Providing onsite validation and testing of RTLS systems.
- Performing all assigned preventative maintenance repairs and emergency service calls to ensure continuous operational readiness.
- Collaborating with the onsite Customer Success Manager to ensure service excellence and high customer responsiveness.
- Responding to support tickets within SLA guidelines (no more than 30minute response time) and reassigning when outside of scope.
- Leading continuous process improvements to enhance RTLS installation maintenance and service quality.
- Traveling extensively to customer sites and arriving onsite within a maximum twohour turnaround when required.
- Communicating daily with customers to review stock levels backlog and reports.
- Following up with customers who have not placed orders within scheduled timeframes and verifying product purchases and availability.
- Preparing order forms for sample requests.
- Contacting assigned customers to review their needs and negotiating orders when appropriate.
YourExperienceand Background include:
- Vocational school or 2-year college degree preferred. High school diploma or GED equivalent
- In lieu of degree a minimum of two years experience supporting RTLS products and experience in customer services or related positions.
- Experience in the healthcare industry is preferred.
- Customer focused while maintaining a charismatic yet strategic and proactive approach.
- Working knowledge of technical characteristics of RTLS.
- Ability to perform multiple tasks simultaneously be organized detail and deadline oriented.
- Ability to function effectively adapt to change and learn new systems in challenging situations.
- Ability to work independently interdependently with other areas of the company as well as acting as solid team player.
- Must be able to lift and carry up to 50 lbs. and occasionally ascend/descend ladders as necessary.
- Excellent responsive skills and the ability to communicate at all levels including C-Suite.
What we can offer you:
- Competitive salary and rewards package
- Competitive benefits and annual leave offering allowing for work-life balance
- A vibrant welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds
Why apply
- Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or part-time job seekers.
- Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.
HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .
Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly all applicants are reviewed by our Talent Acquisition team. AI is used to support not replace human judgment in the evaluation process.
We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.
When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
#LI-HIDGlobal
Key Skills
About Company
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of 11.4 billion euros and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenie ... View more
