Technical Specialist

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

An Amazing Career Opportunity forTechnical Specialist!!!

Location: Singapore

Job ID: 46036

Who are we

HID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely.

We are a high-tech software company headquartered in Austin TX with over 4500 worldwide employees.Check us out here:and Issuance (SI):

Secure Issuance part of HID Global offers the worlds broadest and most sophisticated portfolio of card printers laser engravers encoders and software. For more than 25 years organizations across a variety of industries from enterprise corporations and government agencies to financial institutions and universities have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise business integrity and long-standing customer confidence HID Global is a global leader in secure card issuance innovation.

Summary

Provide technical support and repair services on Evolis products to partners and end customers

As ourTechnical Specialist youll support HIDs successby:

Technical Support

Provide technical support (assistance and advising) to end users partners and subsidiaries throughout the year while ensuring customer satisfaction
Technically assist internal services with Evolis products
Self-train on Evolis products / own-brand products as well as operating systems like Linux Windows Mac etc.
Report product issues encountered to the Engineering Department to improve quality
Participate in the development of products (Software Hardware) to share a customer/technical perspective
Create and provide technical documentation/information related to support
Conduct preventive call campaigns or client visits to analyse their support

After-Sales Service

Validate and receive RMA returns
Apply the warranty and repair products and spare parts returned for after-sales service
Prepare and send reports quotes credits and ensure liaison with the commercial department and technical support
Report to R&D department on product issues encountered to improve Evolis product quality
Technically assist internal services with Evolis products

Responsibilities

Good customer satisfaction by providing technical support and repair
Product improvement by reporting issue to R&D
Improvement of technical skills transferred to customers and internal services
Communication and support with Evolis HQ/Evolis China Office
Preparation of logistics for internal client training

YourExperienceand Background

Diploma or Degree in computing technology or similar
2-year minimum experience of After-Sales Service/Technical Support and/or Systems Industries
2-year minimum experience of supporting and interfacing with a sales team
Candidate with less experience will be considered as Junior Technical Specialist

Required Technical Skills

Good level of English (writing and oral) and Chinese (oral)
Competencies in computing hardware software network programming
Competencies in Windows Macintosh Microsoft office...
Synthesize technical data for writing documents or report
Establish usage commissioning disassembly or maintenance recommendations and advice
Mechanical electronic knowledge

Required Soft Skills

Team spirit
Organization
Pedagogy
Rigor
Manual skills
Analytical and synthetic thinking
Autonomy

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee works primarily in an office environment within a well ventilated area and is exposed to moderate noise levels.

Work Requirements

Compliance with all relevant HID Global policies and procedures related to Quality Security Safety Business Continuity and Environmental systems.
Travel and fieldwork including international travel may be required. Therefore employee must possess or be able to acquire a valid passport.
Must be legally eligible to work in the country in which you are hired.

What we can offer you:

Competitive salary and rewards package

Competitive benefits and annual leave offering allowing for work-life balance

A vibrant welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
To be a part of a global organization that is pioneering the hardware software and services that allow people to confidently navigate the physical and digital worlds

Why apply

Empowerment: Youll work as part of a global team in a flexible workenvironment learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents skills and experiences. You dont need to check all the you have most of the skills and experience we want you to apply.
Innovation: You embrace challenges and want to drive change. We are open to ideas including flexible work arrangements job sharing or part-time job seekers.
Integrity: You are results-orientated reliable and straightforward and value being treated accordingly. We want all our employees to be themselves to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse equitable and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer we welcome applications from individuals of all backgrounds experiences and perspectives. We evaluate applicants without regard to race color religion gender gender identity or expression sexual orientation national origin disability age veteran status or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions please contact .

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly all applicants are reviewed by our Talent Acquisition team. AI is used to support not replace human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day think of how many times you tap twist tag push or swipe to get access find information connect with others or track something. HID technology is behind billions of interactions in more than 100 countries. We help you create a verified trusted identity that can get you where you need to go without having to think about it.

When you join our HID team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 63000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally. As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

#LI-HIDGlobal

Required Experience:

An Amazing Career Opportunity forTechnical Specialist!!!Location: SingaporeJob ID: 46036Who are weHID powers the trusted identities of the worlds people places and things allowing people to transact safely work productively and travel freely. We are a high-tech software company headquartered in Aust...