User Assistance DeveloperTechnical Writer

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Like engineering product and UX User Assistance (UA) is a core function. It goes into every app and every feature that SAP develops. Its the UI text that users see as they interact with our software in-app feature walkthroughs and onboarding via WalkMe and the content that appears when our customers interact with Joule. Its the information that allows our users to install configure customize and use SAP software -- but its not documentation as usual.

As an experienced User Assistance Developer you are responsible for the delivery and outcome of your assigned projects and product areas. Documentation UI copy writing generative AI and prompt writing and WalkMe solutions are your primary deliverables. With your years of experience in technical communications you are skilled at planning verbally communicating and following up on team or project meetings with your peers and colleagues in product and UX.

What Youll Build

Tasks

• Author release notes admin guides end user help and publish monthly releases or off-cycle doc projects.
• Researching information needs of users through collaboration both internally with subject-matter experts in product management.
• Provide UI Copy for one or more products. Virtual collaboration required for requests in Europe Brazil India and North America.
• Work with in-house AI solutions to efficiently product content.
• Follow SAP and Concur UA documentation processes.

Responsibilities

• Completes many documentation deliverables with autonomy while working collaboratively on projects involving UI copy.
• Ensures UI texts are clear and translatable and supports the tasks of the user.
• Acts as an advocate for an excellent user experience.
• Actively collaborates and communicates with internal stakeholders (e.g. product release readiness project managers UX) to develop and review UA deliverables.
• Provides regular status updates to managers and immediate team members when applicable
• Proofreads and edits content for relevance and linguistic correctness as well as for terminology that is simple consistent and that conforms to industry standards.
• Gives receives and implements feedback on UA deliverables.
• Uses the Concur applications (mobile and web) to test the accuracy of UA deliverables.

What you bring

• Minimum 5 years as a User Assistance Developer or Technical Writer
• 2 years experience with UI copy writing
• 2 years experience authoring and publishing with Ixiasoft Oxygen XML Editor
• 1 years experience with AI prompt engineering JIRA and GitHub
• Excellent written and spoken skills in English. Communicates clearly and concisely in colleague interactions in person via email/chat tools or in virtual meetings. Senior UA peers never need to correct your work for spelling/grammar issues. Resume sand cover letters is your first and most important chance to impress us.
• Demonstrated communication skills required for hosting meetings and conducting Q&A sessions with subject matter experts.
• Proven User Assistance skills in the following areas:
  • Accountability: works on large complex activities using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
  • Communication: contributes actively to build common ground for cooperation communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Where you belong

Reporting to the Concur EMEA UA Manager located in Prague Czech Republic your portfolio of work will involve comprehensive content contributions to multiple Concur products. Many products are managed and engineered over multiple timezones. Members of SAP Concur UA are currently located in Canada USA Brazil Hungary India and the Czech Republic. We typically meet with each other virtually and a few times weekly near the start of North Americas business day to discuss many important topics and strategy. As this role is hybrid office and remote you will be expected to spend part of your week in the Prague office to work effectively with colleagues in UA UX and localization.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448751 Work Area: Software-Design and Development Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid