Job Description

About Us
Masco Home Products India (MHPI) is a fully owned subsidiary of Masco Corporation headquartered in Livonia MI. The vision of MHPI is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people business solutions execution and partnerships with internal customers to develop Lean and Simple business solutions.

Headquartered in Livonia Michigan Masco Corporation is a global leader in the design manufacture and distribution of branded home improvement and building products. Our portfolio of industry-leading brands includes Behr paint; Delta and Hansgrohe faucets bath and shower fixtures; Liberty branded decorative and functional hardware; and HotSpring spas. We leverage our powerful brands across product categories sales channels and geographies to create value for our customers and shareholders.

For more information about Masco Corporation please visit:
Masco Corporation
Masco Home Products India (MHPI) MHPI (Masco Home Products India) LinkedIn

Position Details
Business Unit Supported: Watkins Wellness
Website Link:
Position: Warranty Coordinator
Location: India (Permanent Remote)
Job Type: Permanent
Experience Required: At least two years related experience and/or training in a customer service environment
Shift: 08:30pm- 5:30am IST
Work Hours: Total 9 hrs (8:30 hrs working 30 min break)
CTC: As per market standards
Notice Period: (Immediate joiner preferred) candidate serving notice and left with 30 working days notice period preferred.
Skill Assessment: You may be required to complete a skill assessment task prior to interview.

Job Summary
Reports to: US Supervisor Warranty Service
Under general supervision inputs verifies coordinates and maintains warranty claim information in a database. Responsible for evaluating each claim to ensure its accuracy and validity. Responds to requests from dealers regarding warranty reconciliations warranty terms and basic troubleshooting on warranty component replacement/repairs. Other duties may be assigned as needed.

Primary Responsibilities
Responsible for responding to warranty inquiries via email promptly and professionally.
Investigate and resolve claim issues. Understands and follows established warranty policies and business practices in carrying out these duties to approve or reject claims successfully.
Using expertise in data mining and analysis to explore historical data and discover patterns to support the adequacy of returns and elevate any warranty claim-related issues that require management review/input.
Responsible for entering hard copy warranty claim information into the Warranty Database.

Key Skills Required
Excellent English communication skills both verbal and written.
Strong communication experience with international teams including virtual collaboration tools cross-time-zone and best communication practices.
Well-versed with remote working protocols/etiquettes
Ability to use a computer for 8.5 hours per day.
Ability to use MS Office applications (Outlook MS TeamsExcel Word and PowerPoint)

Must Have Technical Skills
At least two years related experience and/or training in a customer service environment; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Compose professional correspondence. Speak clearly and use proper phone etiquette.
Experience in MS Office and ability to use Warranty Database and Navision. Accurate/fast alpha-numerical data entry skills and 10-key pad.
Attention to detail is required

Preferred Skills
Basic math skills include adding subtracting multiplying and dividing into all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.

Demonstrated proficiency in Salesforce for managing day to day case handling including creating updating and tracking cases; documenting detailed case notes; and maintaining accurate customer records. Skilled in using Salesforce tools to communicate effectively with internal teams and external customers follow established workflows and ensure timely and professional case resolution

Education
Must have bachelors degree.

Other Mandatory Requirement:
Must Have Broadband Availability: Minimum 30 MBPS - Only connections from national service providers such as Jio Tata Airtel or Hathway Fiber are acceptable. Local or unverified internet providers are not aligned with MHPI IT policy and should not be used for official work.

Home Office Setup (Mandatory):
- working space to accommodate two monitors 1 laptop (necessary equipment will be provided additional tools -role if any).
- The candidate must have access to a quiet and dedicated home office environment that supports productive remote work.

IT Asset Arrangement:
- All necessary equipment (based on role)- including One/two monitors one laptop and supporting accessories will be provided by the company. Candidates must ensure safe and secure setup and usage of these assets.

This setup is non-negotiable and essential to ensure uninterrupted workflow secure data handling and effective collaboration. Candidates who do not meet this requirement will not be considered.

Disclaimer
It has come to our attention that there have recently been some employment scams that have utilized reputable companies names including ours to solicit personal information as part of a fraudulent hiring scam. Please note that all of our open positions are posted at or and any role not posted there is not a role we have open. If you are seeking a position at Masco Home Products Private Limited (MHPI) we recommend that you write to us on if you have any questions about our hiring process need to verify a Masco Home Products Private Limited (MHPI) job posting or offer or need to speak with a MHPI representative directly.

Company

Masco Home Products India (the Company) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Companys policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment employment promotion salary increases benefits termination and all other terms and conditions of employment) based on race color sex sexual orientation gender gender identity gender expression genetic information pregnancy religious creed national origin ancestry age physical/mental disability medical condition marital/domestic partner status military and veteran status height weight or any other such characteristic protected by federal state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster:English & Spanish
E-verify Right to Work Poster:EnglishSpanish