GMC Service Advisor
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Job Location:
Graniteville, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
GMC Service Advisor
Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Benefits
Medical Vision Disability and Dental Plans
Prescription Drug Program
401k Plan with Company Match
Paid Vacation
Paid Time Off
Paid Sick Days
Paid Holidays
Employee Purchase Programs
Paid Training & Professional Development
Employee Discounts
Employee Referral Program
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
Ensures that the daily inventory of technicians time is consistently sold to service customers.
Distribute work between technicians efficiently
Greet customers and assist them with any inquiries.
Consult with customer on service needs recommendations and applicable service specials
Document services recommended and/or declined and ask for follow up on future service considerations
Keep customer informed on completion times service expenses and possible changes
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
Provide concierge support for all owner inquiries whether by phone or in person to assure the customer has a positive service experience
Build strong relationships with the customers
Qualifications
Minimum two years of successful experience in a dealership or other customer service position
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Required Experience:
Unclear Seniority
Key Skills
About Company
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