BDC Manager
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Job Location:
Ontario, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you a motivated leader with a passion for customer service strategy and driving results Do you thrive in a fast-paced goal-oriented environment where your leadership makes a direct impact Hometown Toyota islooking for a dynamic results-driven BDC Manager to lead and elevate our Business Development Center!
At Hometown Toyota youll be part of a dealership backed by the trusted Hometown family of dealerships with a strong reputation for excellence teamwork and long-term career growth. We believe in promoting from within providing ongoing training and empowering our leaders to build high-performing teams that deliver exceptional customer experiences.
We are especially seeking candidates with proven automotive BDC leadership experience who are passionate about increasing appointment show rates and maximizing service opportunities and equity customers.
BDC Manager Responsibilities
- Manage all incoming service leads from phone internet and third-party sources.
- Monitor daily performance metrics including response times appointment set rates show rates and sold ratios.
- Develop and implement effective outbound call campaigns and follow-up strategies.
- Ensure all customer inquiries are handled promptly professionally and with a customer-first mindset.
- Collaborate closely with the service managers.
BDC Manager Compensation & Benefits
Pay Range: $70000 to $150000 a year commission and base.
In addition to competitive pay our benefits are designed to support you and your family
- Employer-subsidized Medical and Dental insurance with comprehensive coverage options
- Company-Paid Life Insurance Oregon PTO
- A variety of voluntary benefit options including Short and Long-Term Disability Critical Illness Accident as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts service and vehicles
BDC Manager Qualifications
- Proven experience in an automotive Business Development Center (BDC) with prior leadership or management experience preferred.
- Strong understanding of dealership CRM systems and lead management processes.
- Demonstrated ability to track analyze and improve performance metrics such as response times appointment set rates show rates and closing ratios.
- Excellent leadership coaching and team-building skills with a track record of developing high-performing teams.
- Outstanding verbal and written communication skills with a professional and customer-focused approach.
- Ability to multitask and prioritize effectively in a fast-paced dealership environment.
- Proficiency in Microsoft Office and dealership management software.
Hiring Requirements: Must be at least 18 years of age have a valid drivers license clean driving record and be able to pass a criminal background check and drug screen.
If youre ready to take that next step down your career path Apply Now!
Required Experience:
Manager
Key Skills
About Company
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