Live the dream Crush Tier 2 tickets for an MSP in the office.
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Tier 2 IT Support Technician (MSP)
Location: In-Office
Were looking for a true ticket crusher someone who lives in the queue thrives on solving problems and takes pride in knocking issues out quickly and correctly.
This is a Tier 2 role inside a fast-paced MSP environment. Youll be handling escalations digging into tougher technical issues and keeping clients up and running without drama. If you like variety hate leaving problems unresolved and enjoy being the person others go to when things get tricky this will fit.
What Youll Be Doing
- Work through a steady flow of support tickets across multiple client environments
- Handle escalations from Tier 1 and take ownership through resolution
- Troubleshoot issues across Windows environments Microsoft 365 networking and end-user systems
- Support and maintain cloud platforms (M365 Azure/Entra SharePoint OneDrive Teams)
- Diagnose and resolve connectivity issues (VPN DNS DHCP firewalls etc.)
- Assist with user onboarding/offboarding permissions and device setup
- Document fixes clearly so the same issue doesnt get solved twice
- Keep clients informed without overcomplicating things
What Were Looking For
- 3 years in an MSP or multi-client IT support environment
- Strong troubleshooting instincts you dont guess you isolate and solve
- Comfortable working tickets all day without losing focus
- Solid experience with:
- Microsoft 365 / Office 365
- Active Directory / Entra ID
- Windows 10/11
- Basic networking (TCP/IP DNS DHCP VPNs)
- Experience with RMM/PSA tools (ConnectWise Kaseya or similar)
- Able to prioritize manage your queue and hit SLAs without being chased
What Makes Someone Successful Here
- You actually enjoy solving problems not just closing tickets
- You dont let things sit you follow through
- You can juggle multiple issues without getting overwhelmed
- You communicate clearly with both technical and non-technical users
- You take ownership instead of passing things off
The Environment
- In-office collaborative team no disappearing behind a screen
- Fast-moving MSP with a mix of clients technologies and challenges
- No two days are the same but the expectation is: get it done get it right
If youre the type who gets satisfaction from clearing the board and leaving things better than you found them youll do well here.
Qualifications :
MSP experience.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
