Customer Experience Designer 12 month contract (Maternity Leave Replacement)
Share
Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
VOSKER is looking for a hands-on Customer Experience Designer who excels at turning insights into action mapping real customer journeys and building efficient processes that strengthen collaboration between CX Marketing Customer Service and Product.
Youll play a key role in bringing customer experience to life across teams and initiatives. If youre adaptable curious and thrive in hands-on CX work this role is for you.
In a nutshell you will:
- Bring to life specific customer experiences through journey mapping and target experience presentations in close collaboration with Marketing and Product & UX teams
- Work hands-on across research journey mapping prototyping and optimization within ongoing CX initiatives
- Contribute primarily within active CX projects ensuring alignment with the existing framework
- Deliver key outputs such as journey maps user flows presentations and validation of the impact and value of CX initiatives
What youll do:
- Conduct and support customer research (surveys interviews focus groups user testing A/B testing)
- Analyze customer data to ensure journey designs are grounded in real insights
- Translate insights into clear impactful presentations and recommendations using storytelling
- Map and design optimized end-to-end customer journeys and build key artifacts (journey maps service blueprints wireframes prototypes process flows) to reinforce customer-centricity across the organization
- Work hands-on on mapping and optimization throughout development processes primarily within ongoing CX initiatives (existing framework)
- Build structured collaboration processes with Marketing and Customer Service to ensure insights are effectively used in customer journeys and content initiatives
- Leverage tools such as Miro Confluence and Figma to support mapping and collaboration
- Facilitate workshops and working sessions to align teams on customer needs and target experiences throughout development cycles and marketing initiatives
- Maintain a strong focus on hands-on execution and operational implementation while collaborating closely with UX teams to ensure customer considerations are reflected in design decisions
- Define and track CX metrics (Churn NPS CSAT CES) to measure impact and support continuous improvement
Qualifications :
What you bring:
Were looking for a strong combination of the following experiences and skills. We recognize that no candidate will meet every single requirement if your experience is close we encourage you to apply.
- 4-6 years of experience in Customer Experience UX Design/Research Product Management or related fields
- Bachelors degree in Design UX Marketing Business or a related field
- Strong experience in pain point analysis customer journey mapping and user flow design
- Experience collaborating closely with Marketing Customer Service and Product (UX/PO) teams
- Strong ability to build efficient processes and work cross-functionally
- Excellent communication and interpersonal skills in French and English (or English only)
- Experience using tools such as Qualtrics Figma Miro Confluence Excel or Salesforce to support insight-driven work and collaboration
- Freelancing consulting or design backgrounds are considered strong assets
- Comfortable working in fast-paced environments with evolving priorities
- Experience working with both physical and digital products is an asset
Other
Occasional travel for user research may be required
Additional Information :
Equal Employment Opportunity
At VOSKER we value what makes each person unique and celebrate the diversity that allows us to redefine whats possible. We foster collaboration by creating a healthy inclusive work environment where every voice is heard.
If you have specific needs to make the recruitment process more accessible for you dont hesitate to reach out to us.
Now its your turn to tell us about yourself all you have to do is apply!
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
VOSKER, North American leader in remote area surveillance. Every day, we pride ourselves on helping our customers keep an eye on what really matters to them, by developing solar-powered and cellular-connected cameras on our proprietary platform. In a few words at VOSKER; We are ... View more
