Tour Agent Full Time, Seasonal

Tour Agent Full Time Seasonal

As a Seasonal Tour Agent at Fairmont Hotel Vancouver you will play a key role in delivering seamless arrival and departure experiences for tour groups during the peak travel season (April to October). You will act as a confident brand ambassador for Accor Hotels collaborating with Tour Representatives and cross-functional hotel teams to ensure exceptional service at every touchpoint. This role requires strong communication skills attention to detail and a passion for creating memorable guest experiences.

Whats in It for You

• Seasonal full-time role from April 3 to October 29 2026
• Inclusive empowering and positive workplace where people are at the heart of everything we do
• Collaborate with passionate hospitality professionals striving to make the world more welcoming
• Access to global opportunities through our employee travel and internal transfer programs
• Competitive starting wage of $26.21/hour
• Complimentary meals during your shift via the Colleague Dining Program
• Complimentary uniform laundering
• Opportunity to gain experience in a luxury hotel set within a historic 1939 Vancouver landmark
• Participate in impactful Corporate Social Responsibility initiatives

What Youll Be Doing

• Collaborate with Royal Service Front Office Management Banquets Guest Services and Outlet teams to ensure all group reservations align with contracts and event resumes
• Deliver consistently professional friendly and engaging service
• Review tour reservations five (5) three (3) and one (1) day prior to arrival ensuring billing routing and special requests are accurate and fulfilled
• Assist in updating Tour Reservations with preferences comments etc.
• Block rooms based on tour profiles and requirements
• Communicate key details of large group arrivals departures and satellite check-ins
• Coordinate with all departments to ensure readiness for arrivals
• Expedite arrivals through pre-registration and pre-keying
• Provide operational support at the Front Desk based on business needs
• Respond promptly and professionally to internal and external inquiries
• Follow all departmental policies procedures service standards and safety protocols
• Perform additional duties as assigned

Qualifications :

What We Are Looking For

• Previous experience in a luxury hotel environment is preferred
• Familiarity with Opera Cloud or similar property management systems
• Fluency in English is required; additional languages are considered an asset
• Strong interpersonal skills with the ability to remain calm and professional under pressure
• Excellent organizational skills and attention to detail with the ability to prioritize effectively
• Ability to work independently and collaboratively within a team
• Professional and articulate communication skills
• Highly responsible reliable and self-motivated
• Flexible availability including early mornings late nights weekends holidays and overnight shifts as required

Preference will be given to applicants who can commit to the full duration of the season (April 3 2026 to October 29 2026)

Physical Requirements

• Prolonged periods of sitting standing and walking
• Occasional lifting and carrying of up to 30 lbs. (13.6 kg)
• Occasional bending squatting kneeling pushing and pulling
• Occasional use of stairs ramps or ladders

Additional Information :

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Contract