Cloud Partner Operations Specialist

Lets shape tomorrow. Grow your impact with a global cloud leader.

About Ingram Micro

Ingram Micro is a leading technology company powering the global IT ecosystem. With the ability to reach nearly 90% of the worlds population we connect technology manufacturers and cloud providers with businesstobusiness technology experts enabling them to deliver real outcomes for customers everywhere. Our market reach diverse solutions and services and our digital platform Ingram Micro Xvantage set us apart. Learn more at .

How this team shapes our mission

Our IaaS Administration team sits at the heart of Ingram Micros cloud growthremoving friction enabling operational excellence and helping partners scale confidently on public cloud. We guide partners through onboarding billing and optimization journeys so they can focus on innovation and customer value. As Ingram expands its global cloud practice this team ensures our partners and sellers have the clarity tools and knowledge to move fast and do it right.

What youll do

• Enable IaaS partner growth with training best practices and handson guidance across systems and processes.
• Execute daily operational tasks to onboard partners to the AWS Distribution Programdriving compliance discovery and smooth onboarding/offboarding of AWS accounts.
• Configure and support partner usage of CloudCheckr; troubleshoot consumption and reporting issues; deliver training on CloudCheckr and DCI (DoiT Cloud Intelligence); support Billing Transfer processes.
• Build deep expertise in DCI and support partners in adoption and daytoday use.
• Lead and support migrations from CloudCheckr to DCI ensuring continuity and data accuracy.
• Serve as a partnerfacing point of contact for AWS billing inquiries including discounts and enduser reporting.
• Process and update customer transactions; proactively track account status and coordinate with backoffice teams to resolve issues quickly.
• Identify and implement process improvements that enhance partner experience and internal efficiency.

What youll bring

• 5 years in customer service support or operations/management roles with a passion for partner success.
• Excellent verbal and written communication in English; other European languages (e.g. French Spanish Italian German) are a plus.
• Strong organization planning and time management skills to thrive in a fastpaced environment.
• Demonstrated ability to research problemsolve and communicate clearlyeven when the answer is it depends.
• Proficiency with Excel Word Outlook and comfort navigating multiple systems.
• Familiarity with cloud computing (IaaS) and major vendorsespecially AWS.
• Experience creating documentation guides or instructional processes that make complex topics simple.
• Undergraduate degree and/or a proven track record of delivering exceptional customer experiences; ability to build strong relationships with cloud sales and crossfunctional teams.
  (Bonus: willingness to obtain AWS Certified Cloud Practitioner in role.)

Your growth at Ingram Micro

This is your opportunity to shape cloud strategy at scaleworking with global partners cuttingedge tools and a community that values curiosity and continuous learning. At Ingram Micro youll find:

• Career development through learning programs certifications mentorship and meaningful stretch opportunities.
• Global scale and mobilitywork across regions teams and technologies.
• An inclusive culture where diverse perspectives are celebrated and everyone can do their best work.
• Innovation in actionsolve real customer problems with the backing of a worldclass platform and ecosystem.

If youre excited to build learn and help partners succeed in the cloud wed love to meet you.

Ready to shape tomorrow Apply now or reach out to learn more.