Global Retail Product Owner

About us

At Dyson we sell by demonstrating. Through our growing network of Dyson Stores and retail spaces we explain how our technology works and why it is better. Our Product Management team bridges the gap between market retail Global Retail and Retail IT contributing to the delivery of Retail and IT initiatives while shaping the longterm Dyson Retail strategy.

We prioritise our campus culture and do not offer a regular hybrid working setup maintaining Dysons spirit of collaboration creativity and inventiveness in our dynamic workspaces.

About the role

As our Global Retail Product Owner you will play a pivotal role in shaping the next phase of Dysons retail evolution. Your primary focus will be to design build and optimise omnichannel user journeys and clienteling experiences that connect our retail stores digital platforms and CRM ecosystem. You will be building many of these capabilities from the ground up and defining new ways for Dyson to engage customers and empower retail teams.

Your accountabilities include partnering with market teams globally to conduct journey analysis synthesise insights from data and inform product decisions. You will prepare clear product updates and partner closely with Retail IT to define refine and prioritise requirements for future enhancements that unlock new omnichannel capabilities and contribute to building Dysons clienteling foundations.

Additionally you will cultivate strong business partnerships with key stakeholders across market retail teams globally and Retail IT. You will champion customercentric thinking and proactively identify opportunities to elevate Dysons retail experience. Your role will be pivotal in shaping how customers discover engage and stay connected with Dyson. You will ensure the solutions are embraced by retail teams and translate into exceptional customer experiences across all touchpoints.

About you

• Degree in a Business discipline preferred but not essential

• A strong interest in retail frontline realities with the ability to design solutions that meet the needs of retail teams

• Experience working in agile delivery teams with a strong understanding of productcentric ways of working

• Proficiency in Jira and Confluence for backlog management and crossfunctional collaboration

• Strong problemsolving skills with the ability to break down ambiguous journey or experience challenges into clear product opportunities

• Highly organised deliveryfocused and comfortable taking initiative in fastmoving environments

• Excellent verbal and written communication skills able to engage diverse audiences and articulate complex concepts simply

• Demonstrated experience managing product workstreams from discovery through delivery ideally involving crosschannel or customerjourney initiatives

• Good understanding of the retail industry customer experience and omnichannel behaviours (knowledge of CRM digital or clienteling considered a plus)

• Ability to collaborate effectively with stakeholders at all levels across Retail IT CRM Digital and market teams

• Capable of working well in a team environment with tight deadlines and multiple priorities

• Skilled in presenting product concepts and customerjourney impacts in a clear and persuasive manner

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Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.