Digital Customer Experience Project Manager (mfd)
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Posted on:
Yesterday
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1 Vacancy
Job Summary
Who we are
Viessmann Climate Solutions part of Carrier Global Corporation was founded in 1917 as a heating technology manufacturer and is now a leading global provider of efficient and systemic climate and renewable energy solutions for the residential and commercial sectors. We cover all applications: heating cooling ventilation water and air quality energy generation and energy storage for the residential and building sectors. Our integrated solution offering seamlessly connects products and systems via digital platforms and services to create a holistic climate and energy solution thus creating a safe and reliable feel-good climate for our users. Our employees play an active and passionate role in the energy transition. Be part of this exciting journey.
About the job
As ourDigital Customer Experience Project Manager(m/f/d) based within Carrier Climate Solutions Europe in Berlin (hybrid) you will lead the global expansion and operational scaling of CarriersAdobe AEM platformand core integrated technology stack.Acting as aglobal orchestrator you bridge the gap between regions IT and business units to transform individual launches into a high-speed scalable operating model. Your mission is to protect platform standards accelerate time-to-market and maximize the impact of our global digital investments.
KeyResponsibilities
Phase1:RolloutExecution& Localization
- End-to-End Project Leadership:Lead the planning coordination and execution of global AEM migrations and brand rollouts across multiple regions.
Central Orchestration:Act as the primary interface between Global Digital Marketing IT (Digital Technology) regional business units and external agencies.
Roadmap & Integration Management:Oversee deployment timelines risk mitigation and technical integrations (e.g. SEO analytics and search platforms).
Enablement & Training:Drive Adobe AEM training and onboarding for markets and internal stakeholders to ensure a smooth transition from legacy systems.
Phase2:Post-RelaunchProduct Ownership & Strategy
Global Product Ownership:Define the long-term strategy and evolution of the global Adobe AEM platform for Carrier post-rollout in alignment with corporate goals.
Backlog & Requirement Engineering:Translate complex business needs into clear functional specifications andmaintaina prioritized transparent feature backlog.
Continuous Platform Evolution:Drive CMS lifecycle management and feature development to ensure the platformremainsstate-of-the-art for all markets.
Performance & Optimization:Monitor platform KPIs and collaborate with stakeholders to ensure ongoing stability and post-launch optimization.
Who you are
Experienced Digital Leader:8 years in digital project management with a proventrack recordof leading global multi-region web initiatives in complex matrix environments.
CMS & Tech Expert:Deep technical knowledge of Adobe AEM (or similar enterprise CMS) and a solid understanding of web optimization (UX SEO and CRO).
Agile Product Owner:Extensive experience in Agile methodologies (Scrum/Kanban) and the ability to act as a Product Owner translating business needs into functional specs.
Master Orchestrator:Strong governance and stakeholder management skills with experience bridging the gap between IT Marketing agencies and local business units.
Data-Driven & User-Centric:A customer-first mindset combined with high data literacy to analyze platform performance and drive continuous improvements.
Multilingual Communicator:Excellent communication skills with business fluency inEnglish (C1)and professionalproficiencyinGerman (B2).
What makes us special
Our employees are the key to making our vision come alive. With that in mindweve created a range ofperksfor our employees:
- A permanent position in a successful company wherenew technologiesmeet a modern workplace culture
- You receive 30 days of paid vacation per year
- Our flexible working hours and remote working options allow you to balance work and private life
- Full ownership of your project and excellent opportunities for personal and professional growth
- Plan for your retirement: take advantage of subsidies through our employer-funded pension program.
- Climate Solutions Berlin provides a variety of benefits including lunch specials office catering a job bikeofferas well as a wellbeing offering to support your sports activities.
- You can also look forward to exciting office & community events to get to know your local colleagues better and connect closer with other teams.
Our commitment to you
Our greatest assets are theexpertise creativity and passion of our employees. Every day we strive to be a great employer that attracts develops andretainsthe best talent. We want to create an environment where people feel they belong and where diversity and inclusion are the drivers of growth and innovation. We offer enriching career opportunitieslistento our employees feedback and constantly challenge ourselves to improve. Thats The Carrier Way.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
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Required Experience:
IC
Key Skills
About Company
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we've led in inventing new technologies a ... View more
