Manager, Operations Quality Assurance
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.
Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.
Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.
The Opportunity
This role will work closely with regional and global Compliance Risk Product and Operations teams to ensure that Airwallex meets its regulatory obligations and risk management standards through a robust datadriven Operations Quality Assurance (QA) framework in line with our risk appetite and culture of compliance.
As an Operations Quality Assurance Manager you will:
Lead a small team of QA analysts with different domain expertises (e.g. KYC Transaction Monitoring Name Screening Underwriting Merchant Risk Monitoring etc.);
Design implement and continuously enhance QA programs that cover all key operational functions; and
Deliver highquality QA reports and track remediation initiatives to effective closure.
You are expected to apply strong attention to detail sound and objective business judgement and excellent project management and stakeholder management skills in a fastgrowing business environment.
What youll be doing:
Gain an indepth understanding of Airwallexs product offerings and AML / Riskrelated processes and controls across the endtoend customer and transaction lifecycle;
Design and maintain a comprehensive operations QA framework covering compliance risk controls and key customer-supporting functions to ensure operational standards;
Lead a small team of QA analysts and oversee the execution of monthly QA testing ensuring team productivity and accuracy with high-quality deliverables;
Identify operational risks process gaps and system limitations determine root causes and impact and provide suitable recommendations for remediations and enhancements;
Communicate QA outcomes clearly and concisely with key stakeholders and senior leadership and track remedial actions and optimisation opportunities to effective closure;
Drive and support global projects and initiatives for operations excellence providing datadriven analytics and insights to support informed decisionmaking
What youll bring:
Bachelors degree in Accounting Finance Economics Business Management Statistics and Mathematics Law or related disciplines;
5 years of relevant experience in financial services fintech or consulting with one of the following profiles: Compliance expertise in AML/compliance review and advisory (preferably with CAMS/AAMLP certification); OR Risk control expertise in credit fraud brand and/or consumer risk management; OR QA/Auditing/Consulting backgrounds with strong exposures to compliance testing and risk assessments;
Strong understanding of AML/CTF regulations and/or risk management controls industry practices and regulatory/card scheme expectations and trends in the financial services payments or fintech industries;
Familiarity with AML processes (KYC Transaction Monitoring and Name screening) OR Risk controls (Underwriting Merchant Risk Monitoring)
Strong communication and time/project management skills
Strong analytical and problemsolving skills
Fluency in both Mandarin and English (spoken and written);
Data and analytics skills (e.g. SQL Looker) are a plus
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.
Required Experience:
Manager
Key Skills
About Company
Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.
