Supervisor, Patient Access & Pre-Access

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!

O.N.E Purpose:

• Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession embracing new ideas driving innovation and striving for excellence this role ensures every patient client and colleague interaction is meaningful and contributes to our mission of redefining whats possible in healthcare.

Position Summary

The Patient Access Supervisor organizes and coordinates the daily activities of assigned staff to ensure safe effective compliant and fiscally responsible operations. This role partners closely with the Patient Access Manager to support staff development operational performance and service excellence while maintaining a working knowledge of revenue cycle and patient access functions.

Essential Responsibilities

• Coordinate and oversee daily registration and preregistration activities to ensure all duties are completed accurately and on time.
• Organize schedule and assign staff including rotations time off calloffs and oncall coverage in accordance with organizational policies while minimizing overtime and maximizing productivity.
• Monitor daily productivity and department performance metrics including point of service collections wait times productivity overtime and other key indicators; communicate results to staff and leadership as required.
• Conduct and oversee orientation training and ongoing education for Patient Access staff to ensure compliance quality performance and excellent customer service.
• Track and monitor upfront collection processes; assign goals and provide coaching or corrective action as appropriate.
• Assist the Patient Access Manager with daytoday operations staff evaluations time and attendance tracking and departmental reporting.
• Participate in oncall rotation including days nights and weekends; provide administrative and educational guidance and assist with staffing coverage during calloffs or unexpected volume surges.
• Perform audits to assess performance and compliance; provide ongoing coaching and education to support continuous improvement.
• Assist with the development implementation and maintenance of departmental processes and procedures.
• Serve as a resource to staff and ancillary departments promoting standards of behavior that support service excellence for internal and external customers.
• Manage assigned projects related to operational improvements process changes and performance tracking; report progress to Patient Access Leadership.
• Participate in facility meetings and operational activities as assigned to ensure alignment between clinical teams and Patient Access operations.

Leadership Competencies

• Decision Making: Gathers analyzes and interprets information to evaluate alternatives and make timely effective decisions.
• Courage: Addresses challenging issues directly makes difficult decisions and takes action despite obstacles.
• Influencing: Uses effective communication and persuasion to gain commitment and support for initiatives and outcomes.
• Coaching & Developing Others: Supports the growth and development of staff by strengthening knowledge skills and performance.
• Emotional Intelligence: Builds trusting relationships by understanding and adapting to the emotions and perspectives of others.
• Creating an Inclusive Environment: Promotes equitable practices and leverages diverse perspectives to support organizational success.

Required License / Certification

• Certified Revenue Cycle Representative (CRCR) or other approved jobrelevant certification.

Experience & Education

• Experience:
  • 13 years of people leadership experience preferred
  • 23 years of supervisory experience in a healthcare or business environment preferred
• Education:
  • High School Diploma GED or equivalent experience required
  • Associates or Bachelors degree in Business or related field preferred

Knowledge Skills and Abilities

• Ability to lead and direct others in a fastpaced healthcare environment
• Strong analytical and problemsolving skills
• Working knowledge of Microsoft Office applications
• Knowledge of patient registration insurance verification scheduling and hospital billing processes

Join an award-winning company

Five-time winner of Best in KLAS

Black Book Researchs Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose Values

Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and well-being programs.

• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.

• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.

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