IT Systems Administrator
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Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
IT Systems Administrator
Are you ready to be the backbone of a modern high-performing organization keeping systems reliable users productive and data flowing securely
At Naviant our mission is to partner with organizations to reimagine how work gets done combining deep industry expertise intelligent technology and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation AI and data freeing people to focus on what truly matters.
Were seeking a hands-on IT System Administrator who thrives in a fast-moving IT environment and takes pride in owning both systems and outcomes. This role blends core IT administration with defined functional Salesforce administration responsibilities supporting end users SaaS platforms devices and identity systems across the organization.
Approximately 25% of this role focuses on Salesforce administration including user management reporting data integrity and light configuration in support of established business processes. This role does not involve heavy Salesforce development (e.g. Apex or custom code) but rather ensures the platform remains reliable usable and well-governed for internal teams. The remaining 75% centers on general IT operations such as endpoint management identity and access management SaaS tooling troubleshooting and continuous improvement of internal systems. This is a highly visible role that requires strong technical judgment excellent service orientation and proactive problem-solving mindset. While this role owns day-to-day administration and continuous improvement of internal systems it operates within a broader support ecosystem that includes IT leadership external partners and specialized vendors for security and infrastructure.
Performance Objectives What You Will Accomplish
First 30 Days: Getting Grounded
IT Systems Administration & Operations
Proven experience supporting end users in a modern SaaS-based IT environment. Strong hands-on skills in device management identity and access management troubleshooting and systems administration. Comfortable operating as a generalist who can move seamlessly between support configuration and improvement work while maintaining high reliability and accountability.
Salesforce Administration
Practical experience as a Salesforce Administrator including user management configuration reports and dashboards data quality and end-user support. Able to translate business requirements into well-structured Salesforce solutions while maintaining simplicity usability and data integrity. Salesforce Admin certification is a plus but real-world experience and sound judgment are essential.
User Support & Service Mindset
Demonstrated ability to support non-technical users with patience clarity and professionalism. Skilled at diagnosing issues communicating resolution steps and balancing responsiveness with sustainable solutions. Brings a strong sense of ownership for user experience and system reliability.
Security Access & Risk Awareness
Solid understanding of access controls least-privilege principles and basic security best practices across devices SaaS platforms and identity systems. Able to make sound decisions that balance usability with organizational risk and compliance needs.
Problem Solving & Continuous Improvement
Analytical and proactive problem-solver who looks beyond symptoms to address root causes. Comfortable improving processes documentation and system configurations to reduce friction and prevent recurring issues. Thrives in environments that value accountability learning and incremental improvement.
Perks and Benefits How We Take Care of Our Team
At Naviant we believe in taking care of our people both professionally and personally. As afully remote company we offer an engaging and supportive culture that prioritizes work-life balance.
Our Benefits:
Are you ready to be the backbone of a modern high-performing organization keeping systems reliable users productive and data flowing securely
At Naviant our mission is to partner with organizations to reimagine how work gets done combining deep industry expertise intelligent technology and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation AI and data freeing people to focus on what truly matters.
Were seeking a hands-on IT System Administrator who thrives in a fast-moving IT environment and takes pride in owning both systems and outcomes. This role blends core IT administration with defined functional Salesforce administration responsibilities supporting end users SaaS platforms devices and identity systems across the organization.
Approximately 25% of this role focuses on Salesforce administration including user management reporting data integrity and light configuration in support of established business processes. This role does not involve heavy Salesforce development (e.g. Apex or custom code) but rather ensures the platform remains reliable usable and well-governed for internal teams. The remaining 75% centers on general IT operations such as endpoint management identity and access management SaaS tooling troubleshooting and continuous improvement of internal systems. This is a highly visible role that requires strong technical judgment excellent service orientation and proactive problem-solving mindset. While this role owns day-to-day administration and continuous improvement of internal systems it operates within a broader support ecosystem that includes IT leadership external partners and specialized vendors for security and infrastructure.
Performance Objectives What You Will Accomplish
First 30 Days: Getting Grounded
- Develop a strong working knowledge of Naviants IT environment including devices identity systems SaaS applications security controls and support processes.
- Gain an understanding of how Salesforce is used across the organization including core objects reports integrations and business workflows.
- Build trusted relationships with internal stakeholders by delivering responsive reliable end-user support.
- Review existing documentation configurations and open issues to identify risks gaps and quick-win improvements.
- Establish credibility through clear communication follow-through and a high standard of operational excellence.
- Independently manage day-to-day IT operations including user onboarding/offboarding device management access control and SaaS administration.
- Take functional ownership of Salesforce administration tasks such as user management basic configuration reporting data hygiene and support requests.
- Improve system reliability and user experience by identifying recurring issues and implementing preventative solutions.
- Enhance documentation standard operating procedures and internal knowledge resources.
- Partner effectively with business teams to understand needs and translate them into scalable secure technical solutions.
- Fully own the health reliability and usability of Naviants internal IT systems and Salesforce environment partnering with IT leadership and external providers as appropriate to ensure scalability security and operational resilience.
- Serve as a trusted internal advisor balancing user needs security scalability and operational efficiency.
- Proactively identify opportunities to simplify workflows improve automation and reduce manual effort across systems.
- Maintain strong system hygiene access controls and data integrity supporting auditability and organizational trust.
- Contribute to longer-term IT strategy and continuous improvement initiatives bringing a thoughtful solution-oriented perspective.
IT Systems Administration & Operations
Proven experience supporting end users in a modern SaaS-based IT environment. Strong hands-on skills in device management identity and access management troubleshooting and systems administration. Comfortable operating as a generalist who can move seamlessly between support configuration and improvement work while maintaining high reliability and accountability.
Salesforce Administration
Practical experience as a Salesforce Administrator including user management configuration reports and dashboards data quality and end-user support. Able to translate business requirements into well-structured Salesforce solutions while maintaining simplicity usability and data integrity. Salesforce Admin certification is a plus but real-world experience and sound judgment are essential.
User Support & Service Mindset
Demonstrated ability to support non-technical users with patience clarity and professionalism. Skilled at diagnosing issues communicating resolution steps and balancing responsiveness with sustainable solutions. Brings a strong sense of ownership for user experience and system reliability.
Security Access & Risk Awareness
Solid understanding of access controls least-privilege principles and basic security best practices across devices SaaS platforms and identity systems. Able to make sound decisions that balance usability with organizational risk and compliance needs.
Problem Solving & Continuous Improvement
Analytical and proactive problem-solver who looks beyond symptoms to address root causes. Comfortable improving processes documentation and system configurations to reduce friction and prevent recurring issues. Thrives in environments that value accountability learning and incremental improvement.
Perks and Benefits How We Take Care of Our Team
At Naviant we believe in taking care of our people both professionally and personally. As afully remote company we offer an engaging and supportive culture that prioritizes work-life balance.
Our Benefits:
- Comprehensive Health Dental & Vision Insurance
- EmployerPaid Disability & Life Coverage
- 401k & Match Program
- Generous Paid Time Off
- Flex Spending Plans & Dependent Care
- Monthly Home Office Allowance
- Volunteer Time Off
- Charitable Giving Program
- Lifestyle Spending Account
- Employee Assistance Program Parent Program Wellness Initiatives Virtual Gatherings Employee Discount Program Annual In-Person Celebration Week and more!
Must be authorized to work in the U.S. Sponsorship not provided.
Employees must reside in the U.S.
Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce.
Please use the links below for important information when applying for work with Naviant:
E-Verify Notice Right to Work Notice English or Spanish
Required Experience:
Manager
About Company
Business process consultants ready to help you transform the way you work. Maximize productivity and empower your employees with automation.
