Sr. Partner Development Manager, Global Enterprise Services Amazon Leo

Amazon Leo is an initiative to increase global broadband access through a constellation of 3236 satellites in low Earth orbit. Its mission is to bring fast affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast affordable broadband to a wide range of customers in places without reliable connectivity.

The Amazon Leo business operations team is looking for a Senior Partner Development Manager to join our Global Enterprise Services organization supporting our rapidly growing partner ecosystem across Latin America. You will serve as the primary technical point of contact for our strategic reseller partners technology solution distributors (TSDs) and systems integrators who deliver Amazon Leo satellite connectivity to end customers across multiple verticals including maritime energy enterprise and transportation.

This is not a sales role; instead it offers you the opportunity to serve as the technical lead and voice of the partner for organizations ranging from regional resellers to Fortune 500 systems integrators across Brazil Mexico Colombia Argentina Chile and the broader LATAM region. You will provide dedicated technical support and guidance to ensure partners maintain high technical standards in their Amazon Leo service delivery enabling them to successfully deploy manage and support satellite connectivity for their customers. Your technical acumen and partner-facing skills will enable you to effectively represent Amazon Leo within partner environments driving discussions with partner technical teams regarding service implementation integration challenges support escalations and technical optimization. You will provide proactive technical guidance to help partners plan and implement solutions using best practices while keeping their Amazon Leo deployments operationally healthy and resilient. Additionally you will coordinate partner onboarding and integration projects applying project management skills to ensure successful technical delivery across the LATAM partner ecosystem.

This position may require access to information technology or hardware that is subject to export control laws and regulations including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality citizenship and any other factors considered by the applicable export control regulations.

Key job responsibilities
Serve as a primary technical point of contact for strategic LATAM partners post-launch ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels.

Provide proactive technical guidance to partner technical teams monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards

Coordinate partner onboarding and integration projects managing timelines dependencies and technical milestones across multiple partner accounts in the LATAM region

Manage technical support processes for partner-reported issues ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities

Coordinate engineering support resources and drive technical optimization initiatives across the LATAM partner ecosystem

Engage partners and their field teams in technical workshops and focused meetings conducted primarily in Portuguese and Spanish to communicate technical best practices and post-sales support protocols

Develop and refine partner-facing technical collateral integration guides and troubleshooting documentation in Portuguese and Spanish

Work closely with Partner Account Managers (PAMs) to align technical operations with business objectives while maintaining Amazon Leos high standards for system performance

Identify opportunities to improve partner technical capabilities through training certification programs and technical enablement initiatives tailored to LATAM market requirements

Coordinate with Customer Delivery Engineers (CDEs) and Customer Delivery Managers (CDMs) for complex partner integrations requiring custom technical solutions or project coordination

Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams

Monitor partner service delivery quality technical KPIs and operational health metrics to drive continuous improvement across the LATAM region

About the team
As a member of Global Enterprise Services (GES) you will be joining the Customer Delivery (CD) team a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. You will work specifically with our LATAM partner ecosystem supporting resellers TSDs and systems integrators who deliver Amazon Leo services to end customers across Latin America.

- Experience in a customer-facing role engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
- * experience with operational and troubleshooting functions across two or more of the following technical domains: Networking back-office integration wireless telecommunications (satellite or cellular) cloud integration partner systems integration
- * Working knowledge of satellite communication systems including LEO/GEO architectures RF fundamentals link budgets and antenna systems
- * Experience with network troubleshooting across L2/L3 protocols routing switching and WAN technologies
- * Understanding of BSS/OSS integration patterns API connectivity and system integration architectures for telecommunications service providers
- * Experience managing technical relationships with reseller partners systems integrators or technology distributors
- * Experience coordinating technical projects or partner onboarding activities across multiple stakeholders
- * Portuguese language proficiency (business fluent CEFR C1 or equivalent)
- * Spanish language proficiency (business fluent CEFR C1 or equivalent)
- * English language proficiency (conversational CEFR B1 or equivalent)

- Bachelors degree in Science Technology Engineering or Mathematics (STEM) or experience working in Science Technology Engineering or Mathematics (STEM)
- Experience with mission-critical 24x7 operations
- 3 years of satellite communications ground systems and operations experience
- * Experience as a technical lead supporting partner ecosystems internally or externally in a partner-facing role
- * Proficiency in professional oral and written communication in Portuguese and Spanish with a record of presenting technical content to partner technical teams and decision-makers
- * Proven experience working with reseller partners systems integrators or technology distributors in telecommunications or satellite connectivity in the LATAM market
- * Track record in influencing partner technical teams in operational and strategic technical decisions
- * Project management experience coordinating partner integrations technical onboarding or multi-stakeholder deployments
- * AWS Solutions Architect Associate or Professional certification
- * Networking certifications (CCNA CCNP or equivalent) or telecommunications/satellite industry certifications
- * Experience with telemetry monitoring predictive analytics and proactive network health management
- * Knowledge of SD-WAN deployment AWS integration patterns (Direct Connect VPN hybrid architectures) and cloud-native networking
- * Understanding of SCADA systems IoT connectivity or industrial network architectures
- * Experience developing partner technical training programs and certification frameworks
- * Proven ability to diagnose complex multi-vendor integration issues across satellite terrestrial and cloud networks
- * Experience with 24/7 operational monitoring tools (CloudWatch Grafana or similar platforms)
- * Background in incident management SLA compliance technical escalation procedures and Tier 3 support
- * Experience with partner performance monitoring technical KPIs and service quality metrics
- * Understanding of partner business models including reseller operations systems integration and technology distribution in LATAM markets
- * Familiarity with LATAM telecommunications regulatory environments (ANATEL in Brazil IFT in Mexico SUBTEL in Chile or equivalent national regulators)
- * Additional language proficiency in French (business proficient CEFR B2 or equivalent) for coverage of French-speaking Caribbean and Guiana markets

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