Associate Director, Self-Serve Growth, EMEA
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Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.
Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.
Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.
About the Role:
Airwallex is revolutionizing global banking and the EMEA Self-Serve team is key to driving growth and retention of our growing long tail of customers. As the regional owner of the Self-Serve book you will own the long tail customers and lead a team to identify and deliver high-impact growth initiatives for both automated and human centric engagement.
Success in this role means that the EMEA self-serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean data-driven highly cross functional world-class team. This role is a key collaboration point with our Global Growth (PLG) team as well as working in tandem within regional and global functions - including Sales Revenue Strategy & Operations Marketing Product.
What Youll Do...
Drive in year revenue growth by optimising the go-to-market strategy for our Self-serve segment (i.e. the long tail of EMEA customers who do not have dedicated Account Management) defining and executing both new customer (in collaboration with regional Marketing) and existing customer strategies (retention and nurture) - across Airwallex products and geographies
Lead a team of Customer Success Managers to deliver personalized 1:1 and 1:few customer engagements coaching CSMs on customer management and selling techniques to improve core metrics across NPS retention cross sell and upsell.
Build a scalable insight driven Self Serve Growth function utilizing existing and new tools (including trialling AI tools) to launch a go-to-market experiment program e.g. trialling upsell campaigns to elevate EMEA awx customer experience and drive long term commercial growth
Advocate for the voice of the customer ensuring customer centric strategies to improve customer experience retention and to drive broad product adoption.
Collaborate with Global Growth Marketing and Product teams to help shape the future of the AWX EMEA customer journey
What You Bring...
Youre a strategic commercial thinker both analytical and customer centric in your approach to developing and implementing growth strategies
You have a bias for action and are ready to roll up your sleeves to deliver tangible outcomes
You arent afraid to work in ambiguity in a fast-paced startup environment
You enjoy working collaboratively with people across functions and cultures
You have the ability to simplify & communicate some of the most complex problems to stakeholders at all levels of the business
What You Have...
8 years of work experience ideally in commercial leadership roles a start-up environment and/or top-tier strategy consulting
Strong record in managing customer success and/or lifecycle marketing teams coaching junior team members to rapidly develop their commercial skills and strategic acumen
Strong analytical skills able to effectively deliver in hypothesis and experiment based growing functions
Excellent written and verbal communication and presentation skills
Fintech financial services or technology experience in a high-growth environment is advantageous
At Airwallex youll have the ability to make an impact in a rapidly growing global fintech. We want you to share in our success which is why youll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen with a 3 days in the office requirement. We organise regular team-building events and we give our people the freedom to be creative.
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.
Required Experience:
Director
Key Skills
About Company
Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.
