Infrastructure Operations & Service Stability
- Support day-to-day operations across corporate infrastructure platforms including:
- Network (LAN/WAN/Wi-Fi) Internet connectivity segmentation
- Servers/virtualization (on-premise and cloud)
- Identity & access (AD/Entra ID) DNS/DHCP
- Email & collaboration platforms (Microsoft 365)
- Backup recovery storage and monitoring
- Troubleshoot and resolve escalated infrastructure incidents with internal teams and vendors.
- Perform system health checks and service reviews driving continuous reliability improvements.
- Maintain operational documentation such as runbooks escalation procedures and system references.
Cybersecurity Governance & Resilience
- Support infrastructure security controls including: endpoint posture firewall/access controls vulnerability remediation security logging/monitoring and privileged access practices.
- Contribute to patching access reviews change governance and post-incident corrective actions.
- Support backup operations recovery testing and disaster recovery readiness.
Vendor / MSP Oversight & Project Support
- Coordinate with vendors and managed service providers (MSPs) to ensure quality delivery and timely follow-ups.
- Support technical inputs for procurement evaluation and service acceptance activities.
- Assist infrastructure solutioning and delivery support for corporate enhancements and technology refresh projects.
Infrastructure Operations & Service StabilitySupport day-to-day operations across corporate infrastructure platforms including:Network (LAN/WAN/Wi-Fi) Internet connectivity segmentationServers/virtualization (on-premise and cloud)Identity & access (AD/Entra ID) DNS/DHCPEmail & collaboration platform...
Infrastructure Operations & Service Stability
- Support day-to-day operations across corporate infrastructure platforms including:
- Network (LAN/WAN/Wi-Fi) Internet connectivity segmentation
- Servers/virtualization (on-premise and cloud)
- Identity & access (AD/Entra ID) DNS/DHCP
- Email & collaboration platforms (Microsoft 365)
- Backup recovery storage and monitoring
- Troubleshoot and resolve escalated infrastructure incidents with internal teams and vendors.
- Perform system health checks and service reviews driving continuous reliability improvements.
- Maintain operational documentation such as runbooks escalation procedures and system references.
Cybersecurity Governance & Resilience
- Support infrastructure security controls including: endpoint posture firewall/access controls vulnerability remediation security logging/monitoring and privileged access practices.
- Contribute to patching access reviews change governance and post-incident corrective actions.
- Support backup operations recovery testing and disaster recovery readiness.
Vendor / MSP Oversight & Project Support
- Coordinate with vendors and managed service providers (MSPs) to ensure quality delivery and timely follow-ups.
- Support technical inputs for procurement evaluation and service acceptance activities.
- Assist infrastructure solutioning and delivery support for corporate enhancements and technology refresh projects.
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