IT Support Engineer
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a reliable and technically skilled IT Support Engineer to provide on-site support for Data Center and IT infrastructure operations. The role requires hands-on assistance for server room activities basic troubleshooting and end-user support ensuring smooth IT operations across multiple locations.
- Provide on-site IT support for users at customer locations.
- Support Data Center operations including servers storage and networking equipment (routers switches etc.).
- Perform basic troubleshooting device restarts and cabling activities within the server room.
- Assist vendors during hardware installations maintenance and repairs.
- Conduct routine data center health checks and report any issues.
- Respond to on-call requests requiring physical intervention in the IT server room.
- Diagnose and resolve desktop and PC-related issues efficiently.
- Ensure timely completion of assigned tasks within defined SLA targets.
- Travel to project sites as required to support IT operations.
- Manage and update helpdesk tickets ensuring proper communication with users and operators.
- Maintain continuous communication with users to ensure proper issue ownership and resolution.
- Escalate unresolved issues to relevant internal or external stakeholders.
- Support and execute tasks assigned by senior IT team members.
Requirements
- Servers and storage systems
- Networking devices (routers switches)
- Desktop support and troubleshooting
Key Skills
About Company
Madre Integrated Engineering
601 employees
Being an active member of the United Nations Global Compact since March 2013, Madre Integrated Engineering w.l.l supports the principles of the Global Compact with respect to human rights, labor, environment, and anti-corruption.
