ID Install Tech (AWS GovCloud)

Amazon Web Services (AWS) is looking for a Install Handoff Technician to join our growing team within infrastructure operations. To get there we need exceptionally talented bright and driven people. If youd like to help us build and expand the Cloud this is your chance to make history. By applying to this position your application will be considered for all locations we hire for in Oregon. This includes but is not limited to: OR (Boardman Umatilla Hermiston). This position requires the successful candidate to report to a site location.

You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The positions responsibilities include scaling support of several data center locations and day to day assistance with capacity management. Our ideal candidate is sufficiently autonomous detail oriented possesses strong written and verbal communication skills and has some experience in supporting large scale enterprise class networks. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers.

You will leverage your experience supporting large scale enterprise class networks as well as network implementation and troubleshooting. As a Install Handoff Technician you will work in a fast paced collaborative environment with regular peer and customer addition to providing management and support of Amazon Web Services vast network infrastructure Install Handoff Technician establish and follow best practices and refine operational procedures.



Key job responsibilities
Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast smooth rollout of established designs and products
Collaboration with various stake holders to remove project obstacles
Report current status via ticketing system status reports email and slack
Manage work and priorities through ticketing system and workflows to complete customer requests and projects
Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
Troubleshoot networking routing and inter connectivity issues including troubleshooting of network device configuration and low level application interaction
Troubleshooting cabling infrastructure connectivity issues including patch panels and patch cords
Remediating small scale hardware failures related to cabling infrastructure connectivity issues including patch panels and patch cords
Participate in the migration basic configuration and rollout of new or upgraded hardware
Exhibit quality workmanship on all work and maintain site cleanliness
Carry a cell phone for communication information and emergencies
Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 2 years of computer hardware troubleshooting and repair experience
- 1 years of computer networking experience
- High school or equivalent diploma

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at OR Boardman - 27.00 - 47.00 USD hourly